How Agentic AI is Reinventing Collections
As rising consumer debt, regulatory scrutiny, and changing borrower expectations reshape the financial services landscape, collections can no longer operate as a reactive recovery function. This whitepaper explores how leading lenders are redefining collections as a strategic customer experience capability grounded in empathy, personalization, and trust. Drawing on industry research and real-world case spotlights, the ...
Future-Proofing With AI-Driven IT Operations: The Unified Ops Advantage (Ungated)
Hybrid and multi-cloud environments have pushed traditional IT operations past their limits. Manual workflows, disconnected tools, and reactive monitoring create blind spots that slow decision-making and elevate operational risk. As infrastructure becomes more distributed and dynamic, legacy operating models can’t scale to meet the demands of always-on services and cost-efficient performance. Organizations need a model ...
Composable Architecture and AI: The Key to Scaling Banking at Speed
Banks across the country are expanding into new markets, releasing digital products at greater speed, and integrating with a growing ecosystem of partners. But, as this acceleration continues and their footprints grow, many leaders are learning a critical lesson: that their technology foundation isn’t simply an enabler. It’s a primary driver of growth! The speed ...
Future-Proofing With AI-Driven IT Operations: The Unified Ops Advantage
Hybrid and multi-cloud environments have pushed traditional IT operations past their limits. Manual workflows, disconnected tools, and reactive monitoring create blind spots that slow decision-making and elevate operational risk. As infrastructure becomes more distributed and dynamic, legacy operating models can’t scale to meet the demands of always-on services and cost-efficient performance. Organizations need a model ...
Sutherland and ComplyAdvantage Launch AI-Native “Unified FinCrime Compliance” Solution to Combat Sophisticated, Next Generation Financial Crime
New partnership merges Sutherland’s AI-native FinCrime expertise with ComplyAdvantage’s Mesh Risk Intelligence to deliver an integrated, modular AI-powered ecosystem for Fraud, AML, Risk and Transaction Monitoring. ROCHESTER, N.Y. – (Business Wire) – 16 December 2025 Sutherland, a global leader in business and digital transformation, today announced a strategic partnership with ComplyAdvantage, a leading AI-driven risk intelligence ...
AI and the New Science of Collections: Predict, Personalize and Prevent
Key Points The collections function in banking is undergoing its biggest transformation in decades. What was once a reactive, manual process is becoming a proactive, data-driven discipline — powered by artificial intelligence. In the U.S., where household debt has surpassed $17 trillion and delinquency rates are on the rise, banks are reevaluating their approach to ...
Delivering Higher Collections Efficiency & 30% Opex Reduction for a Leading Credit Card Issuer
Learn how Sutherland partnered with a leading credit card provider to transform its collections lifecycle using analytics-led dialing, intelligent process optimization, and a structured quality framework—achieving a 30% Opex reduction, 15% drop in customer complaints, and a 99% quality score.
From Cost Pressure to Scalable Growth: What Change Can Look Like for Banks
For a typical bank today, the ambition is clear: sleek new branches, modern apps, and digital-first customer journeys. But behind the scenes, the reality looks different. Imagine a customer looking to solve an issue. They start in the app, find limited options, and end up calling the contact center. After waiting on hold, they repeat ...
Rewiring Banking’s Core for the AI Era
As banking and financial services institutions navigate shifting customer expectations, intensifying regulatory demands, and mounting cost pressures, one truth has emerged: transformation at the core is now essential. This infographic spotlights how forward-thinking BFS leaders are realizing measurable ROI by digitizing and modernizing core systems.