Delivering 60+ Tenant Onboardings and Reduced Overhead for a HealthTech Firm
Modernizing a Managed Medicare platform with multi-tenant SaaS and mobile-first design to improve member experience, scalability and self-service.
Why Your Technology Investment Hasn’t Fixed Your Patient Access Problem
Key Points Healthcare has spent years and significant capital trying to fix patient access. Contact centers have been modernized, CRMs have been implemented, and now, AI is powering up workflows. The infrastructure, by most measures, looks better than it ever has. And yet, for many patients, getting access to care still feels harder than it ...
Healthcare Imaging Provider Transforms Patient Engagement with AI-Powered Salesforce
A leading healthcare imaging provider partnered with Sutherland to deploy AI-enabled Salesforce digital engagement, reducing AHT, lowering call volumes, and enabling scalable omnichannel support.
Scaling Provider Enrollment: A Strategic Framework for Health Systems (Ungated)
The Problem No One Is Solving Fast Enough Healthcare demand is rising. Provider networks are expanding. But the administrative infrastructure that underpins provider enrollment and credentialing has not kept pace. The result: a process that can stretch up to 120 days for a single provider, departments that report to different leaders and operate in disconnected ...
Scaling Provider Enrollment: A Strategic Framework for Health Systems
The Problem No One Is Solving Fast Enough Healthcare demand is rising. Provider networks are expanding. But the administrative infrastructure that underpins provider enrollment and credentialing has not kept pace. The result: a process that can stretch up to 120 days for a single provider, departments that report to different leaders and operate in disconnected ...
Operationalizing AI in Patient Experience: A Practical Guide for Healthcare Providers (ungated)
Patient Experience is No Longer a Soft Metric. It is a Financial Imperative. Patient trust in the US healthcare system has dropped from 70% to just 40% since 2020, according to a recent industry study. At the same time, HCAHPS scores now directly influence up to 25% of a hospital’s Medicare Value-Based Purchasing reimbursement — ...
Operationalizing AI in Patient Experience: A Practical Guide for Healthcare Providers
Patient Experience is No Longer a Soft Metric. It is a Financial Imperative. Patient trust in the US healthcare system has dropped from 70% to just 40% since 2020, according to a recent industry study. At the same time, HCAHPS scores now directly influence up to 25% of a hospital’s Medicare Value-Based Purchasing reimbursement — ...
5 Reasons Why Healthcare Providers Are Still Stuck in AI Pilot Mode
Key Points Healthcare organizations are not short on AI ambition. Adoption has surged, with 22% of healthcare organizations now running domain-specific AI tools and almost two-thirds of healthcare leaders naming patient experience as the area where AI will matter most. AI investments topped $46 billion in 2025, representing 46% of all healthcare spending that year. ...
30% Faster Processing, 20% Lower Costs for Oncology Leader
See how Sutherland helped a global leader in radiation oncology solutions cut wait times by 30%, lower inventory costs by 20% and optimize cloud spend.
5 Reasons Why Healthcare Consumer Experience Initiatives Are Impacted by AI (Ungated)
AI is rapidly transforming the healthcare consumer experience, yet many organizations across payer and provider segments struggle to move beyond early-stage pilots to achieve meaningful, enterprise-wide impact. Fragmented ownership, limited data readiness, and workforce resistance often stall progress, driving up costs without delivering sustained value. This webinar organized with Customer Contact Week (CCW) explores five critical ...