Transforming the Insurance Customer Experience: Understanding and Executing Transformation
Read our report to find out where insurers today stand on CX and the switch in gears needed to bring about complete, end-to-end CX transformation. Explore: Disruption is on the horizon for insurance CX. Insurers must act now to retain customers, grow revenue, and stay competitive against established players. But what are the challenges that ...
Claims Generative AI Solution
Transform the way claims are processed with Sutherland’s claims solution – reduce operational costs, increase efficiency and improve customer satisfaction.
Transforming the Insurance Customer Experience: Understanding and Executing Transformation
Disruption is on the horizon for insurance CX. Insurers must act now to retain customers, grow revenue, and stay competitive against established players. But what are the challenges that are holding most insurers back? And what are the critical priorities for carriers when approaching CX transformation? Read our report to find out where insurers today ...
Insurance TPA: New Partner in L&A Business Agility
Register for our upcoming webinar to discover how modern TPAs can support rapid product development and digital customer experience.
Insurance TPA: Partner in Life and Annuity Business Agility
This was originally posted here For decades, third-party administrators have been an invaluable resource for life and annuity companies to reduce costs. In recent years TPAs have been offering new capabilities, and though they remain a stalwart resource for cost-takeout, but a new model is emerging whereby the TPA can be far more of an extension ...
How to Fortify Third-Party Administrators (TPAs) Against Cyber Risks
From financial losses and legal penalties to reputation damage and diminished customer trust, L&A insurers must take every measure to protect against cybersecurity threats. And that extends to the outside vendors they rely on – especially TPAs. A robust and secure digital TPA platform is no longer a nice to have. But what security features ...
Interview: Hiscox USA CEO on Why Sutherland Is the Perfect Digital Transformation Partner
Hiscox was the first to launch a digital insurance presence for small business owners in the U.S. They had a head start, but as the market evolved, competitors were starting to catch up. Keen to stay on top of the leaderboard, Hiscox chose Sutherland for an ambitious transformation, promoting new growth, redefining customer experience, and ...
Insurance Sync with Bobbie & Laurel
Insurance Sync dives deep into the ever-evolving world of insurance and technology. Join hosts Bobbie Shrivastav, Co-Founder & COO of Benekiva, and Laurel Jordan, Insurance TPA Officer and Solutions Lead for Sutherland Global Services, as they interview Vijay Pahuja, SVP and Global Head of Insurance at Sutherland. You’ll stay up to date on the latest ...
Insurance Reimagined With Digital-First Operations
Revolutionizing Insurance TPA with Fresh Perspectives From integration difficulty and narrow digital capability to limited product flexibility and below-par conversion rates, traditional TPAs are struggling to deliver on key business outcomes for insurers. But where they see challenge, we see opportunity. Sutherland TPA-EDGE brings together best-of breed solutions across sales, servicing, and claims. Fostering transparency, ...
Ordinary to Exceptional: Unpacking the Insurance Customer Experience Evolution
In the aftermath of the recent Auto Insurance NPS unveiling, it’s evident that the insurance industry is at a pivotal crossroads. The seismic tremors of customer experience dissatisfaction have sent shockwaves, with only 49% of our American counterparts deeming their insurance encounters up to snuff. This revelation serves as a resounding call to action, ushering in ...