Ordinary to Exceptional: Unpacking the Insurance Customer Experience Evolution
In the aftermath of the recent Auto Insurance NPS unveiling, it’s evident that the insurance industry is at a pivotal crossroads. The seismic tremors of customer experience dissatisfaction have sent shockwaves, with only 49% of our American counterparts deeming their insurance encounters up to snuff. This revelation serves as a resounding call to action, ushering in ...
Sutherland’s Facilities Management Solution for Smart Hospitals
Sutherland’s Smart Hospital Solutions suite reimagines hospital operations, increases operational efficiencies, and delivers business outcomes around productivity, safety, and security by connecting People, Technology, Processes, and Assets. Find out how you can reap the benefits of Sutherland’s solutions for your healthcare facility!
Sutherland Helps Top Supplemental Insurer Boost Closing Rate by 30% and Grow Annual Revenues
Discover how America's most recognized brand in supplemental insurance supercharged cross-sells to 1.6 products per member with Sutherland.
Supercharging Growth for a Direct-to-Consumer Life Insurer a Scalable Captive Partner Operating Model
How an insurance provider boosted their growth and customer experience by leveraging multiple Sutherland's advanced solutions.
Sutherland Helps Top US P&C Agency Drive Sales Growth in Their Small Commercial Accounts and Reduce Operations Cost by 50%
Discover how this insurer increased the profitability and growth of small accounts book of business by driving operational efficiency
Sutherland Helps Global Insurer Reduce OpEx Costs and Customer Service Response Time Across Multiple Geographies and Languages
In a decade-long partnership, Sutherland helped this insurer and reinsurer establish underwriting centers of excellence, cutting submission clearance turnaround by half, and shortening handle times by 20%.
Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer
AI-driven insurance company partners with Sutherland to jump-start digital-first customer experience in a hugely competitive market segment.
Sutherland Helps Diversified Reinsurer Unlock Value by Transforming Legacy Processes and Scaling Underwriting Operations
This reinsurer improves turnaround times and speed to market with underwriting support and real-time analytics from Sutherland.
No.1 US Small Commercial Insurer Partners With Sutherland for Building a Growth Roadmap, Re-Claims Market Leadership
Learn how a major U.S. Property and Casualty insurer redefined their market-leading position through digital-powered efficiency.
Sutherland Partners With Top P&C Commercial Specialty Insurer, Helping Them Achieve Over 40% Reduction in Operating Costs
Learn how a leading commercial specialty Property and Casualty (P&C) Insurer implemented a new digital business services model and drove end-to-end operations digitization.