Realize Positive Employee and Customer Experiences with Sutherland RPA
Produce exceptional employee and customer experiences with Sutherland #RPA Services and shorten your path to impact.
Top Trends Driving the Future of Customer Care
In this webinar, learn the top trends as well as how businesses have started to put themselves well ahead in transforming their customer-care function from a cost center into a sales and profit engine.
Sutherland Acquires Augment CXM
Augment CXM’s deep learning engine builds on Sutherland’s AI-based agent assist technology, empowering brands to deliver transformative customer experiences
How AI Takes the Unpredictability Out of Customer Service and Support
Using the right agent assist AI to augment the ability of contact center agents to solve problems transforms customer care & support from an art into a science.
Playtesting In The Labs
Sutherland Labs are one of the few agencies in London with two fully equipped labs capable of simultaneous playtesting and observation. As a games enthusiast (AKA a huge nerd), one of the reasons I joined was the fact that we do playtesting for games studios. Earlier this year, we ran 6 groups of 4 participants ...
How to Choose an Intelligent Automation Platform that Delivers Business-Led Process Transformation
When choosing an automation platform, focus on the features that help you 'close the gap' to sustainable business success
Upwork and Tent Announce “Opportunity Unlimited” to Connect Displaced Ukrainians to Remote Work Opportunities
Upwork, the world’s work marketplace, and the Tent Partnership for Refugees (Tent), a global network of over 250 major businesses committed to supporting refugees, today launched “Opportunity Unlimited: Connecting displaced professionals to remote work” – a new initiative to connect tens of thousands of displaced Ukrainian professionals to skilled remote work opportunities by the end of the year.
Sutherland CX360® – Interactions Insights Explainer
Learn more about Sutherland CX360 interaction insights explainer.
Sutherland CX360® – Predictive Outcomes Explainer
Learn more about Sutherland CX360 predictive outcomes explainer.
Sutherland CX360™ – Quality automation explainer
Learn more about Sutherland CX360 quality automation explainer.