Gauge Your Intelligent Automation Maturity
Robotic Process Automation: How Prepared Are You?
Sutherland Extends Lead in Experience-Led Digital Transformation, Adding Two Industry Veterans to Expand Digital Transformation Position Globally
Sutherland, the experience-led digital transformation company, expanded its position as leading pioneer in hyperautomation and in growth areas. With the addition of Banwari Agarwal – as Global Head of Banking, Financial Services and Insurance (BFSI) vertical and Global Head of Business Development for Intelligent Automation – Sutherland is even better prepared to harness over 35 years of success in transforming customer operations. Sutherland’s appointment of Vishal Bhatnagar as Head of Europe demonstrates Sutherland’s expanding global footprint and steady evolution across their clients’ digital transformation journey.
Maximize the Effectiveness of Salesforce in Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
8 Questions For Measuring The Effectiveness Of Salesforce In Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
How Leaders Drive Customer Success
Today, B2B customer consumption patterns are changing, and these changes have gathered speed with the pandemic. In many cases, subscription-based services are now providing customers a better alternative over outright purchase of a product. Subscription relationships are proving to be convenient to consume, are economically beneficial, and are generally easier to exit.
Modern Content: A Double-Edged Sword
Content is complicated. It’s 24/7, increasing 10x over the past few years alone.¹
Are You Making the Most of Salesforce in the Contact Center?
When the best of plans go bad, unintended consequences are often then result. You chose Salesforce to be a critical part of your tech stack for good reasons. But making the most of that investment continues long after initial implementation.
Are You Getting as Much Out of Salesforce in Your Contact Center as You Should Be?
Your rationale for choosing Salesforce was simple: Salesforce, by far, is the leading CRM in the world. And Salesforce Service Cloud has the potential to totally transform customer experience by automating processes, streamlining workflows, and supporting customer service agents. Users have found high value in using Salesforce & have received significant returns on their investment.
5 Factors Driving True Customer Experience Transformation
Customers today expect omnichannel experiences. They want customer service, support and sales teams to understand their relationship with the company and know their history. While deploying omnichannel goes a long way in eliminating customer experience failures, omnichannel by itself does not transform a company's customer experience.
How to Future-Proof Your Remote Workforce
The "new normal"... These days, we’re not just hearing about it. We’re experiencing it!