Solving the Watermelon Effect: Moving from Metrics to Real Outcomes
The Watermelon Effect is a growing challenge for enterprise IT service desks. On the surface, SLAs and performance reports look healthy. But user frustration tells a different story. Rooted in siloed tools, fragmented knowledge, and rigid workflows, the problem is often misdiagnosed as a cultural issue. In reality, outdated technology makes it impossible to align ...
Sutherland Helps Global PC Manufacturer Enhance Customer Support Through Intelligent On-Device Support
Learn how Sutherland helped an American multinational technology company transform customer support with intelligent AI capabilities, enhancing the user experience and reducing costs.
Global PC Manufacturer Generates New Revenue of $5M Annually with AI-Powered On-Device Support
Discover how Sutherland partnered with a leading global PC manufacturer to transform their customer support model. Through the deployment of a smart performance micro-bot and AI Powered predictive diagnostics, the client proactively resolved device issues, minimized downtime, enhanced customer satisfaction, unlocked $6M in new annual revenue and saved $5M in reduced multiple dispatches.
Achieving 50% Cost Savings in AP and Collections for a Global Printing Technology Leader
See how Sutherland delivered a digital-first transformation for a global printing tech company—cutting AP and collections costs by 50%, reducing backlog, and boosting CSAT.
Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI
Discover how Sutherland helped a gaming and technology giant meet the complex customer support needs of today’s gamers through advanced conversational AI capabilities.
Sutherland Drives 82% Incident Reduction for Global E-Commerce Giant with SRE and Automation
Discover how Sutherland helped Global E-Commerce Leader achieve 82% ticket reduction, 100% compliance, and 35%+ in savings by deploying a Site Reliability Engineering (SRE) team and automation-first operations.
Driving Efficiency, Quality, and Cost Improvements via Collaborative Provider Programs (Ungated)
A quiet but impactful shift is underway in healthcare: health plans are battling escalating administrative burdens from rising regulatory demands and the imperative for accurate provider networks. The costs and complexity of outreach, credentialing, and directory accuracy are accelerating. Enter the ‘Multi-Payer Collaboration for Shared Services’ model. This compelling strategy allows health plans to align ...
What Is Omnichannel Customer Experience and How to Improve It?
An overwhelming majority of today's consumers rate customer experience as more important to their product preference and purchase decision versus price. Omnichannel customer experience has become the bedrock of successful customer experience strategies. Today, 9 out of 10 customers desire an omnichannel experience.
The Future of AI in CX: Agentic AI for Tech & CME (Ungated)
AI is reshaping customer experience, but its true potential lies in Human-in-the-Loop (HiTL) models and Agentic AI—where human expertise enhances AI’s decision-making, and AI autonomously drives seamless, proactive, and personalized interactions. For Technology and Communications, Media, & Entertainment (CME) enterprises, balancing automation and human judgment is critical to delivering superior customer experience while optimizing costs. ...
Driving Efficiency, Quality, and Cost Improvements via Collaborative Provider Programs
Discover how collaborative provider programs enhance efficiency, quality, and cost-effectiveness in health plans