Social Media Giant Gets 60% Faster Moderation & 98% QA Accuracy
Learn how Sutherland leverages next-gen technology and its human-centric approach to deliver enhanced platform safety for global social networking giant.
Power Up Your Games With Research
Take your games to the next level with playtesting and games research services that unlock new possibilities and transformative outcomes. Combining 10+ years of game research experience and state-of-the-art labs in London and San Francisco, we help you elevate the player and development experience. Our services include:
Level Up Your Game Launch
Gain a competitive edge with unforgettable experiences. Harnessing our knowledge and understanding of the gaming world, we craft customer journeys that deliver measurable outcomes. Leverage a single source of customer support to assist you through every launch-related concern. Partnering with top studios worldwide to deliver their biggest titles, Sutherland has the expertise to help you:
Protecting the Player Experience
What sets the best games apart from the rest? Trust and safety. When players know they can focus on the fun without worrying about bullying or abuse, that’s end-level success. As gamers ourselves, Sutherland understands how important it is to navigate the nuances between friendly trash talk and something more sinister. Combining market-leading AI and ...
Pwn The Game With Playtesting and Research
Gaming is growing exponentially. More players join the party every day: as a result, the industry is expected to be worth $312 billion by 2027 – increasing from $227 billion in 2023. Competition is only getting fiercer as the sector expands. As a studio – indie or AAA – you need to be the GOAT. You need ...
Overclock Your Gaming Content Moderation Capabilities
Sweatlords are one thing. But griefers and bullies who harass, intimidate, and threaten other players or share harmful, offensive, or misleading content are another. Toxic behavior has the power to not only ruin the gaming experience but cause deeper damage to players and the broader community – which can hurt your bottom line. Digital harassment, ...
Beat Game Launch Lag With Next-Level Support
There is no cheat code to a successful game launch. Whether you’re an indie studio or AAA, you have to exceed the expectations of your players to stand a chance of winning. That means delivering a knockout experience on several fronts. Developers need to proactively act on feedback and fix bugs to make a game ...
Cybersecurity Leader Achieves 95% CSAT and 50% Higher Self-Service with AI Support
How a cybersecurity leader serving the world’s top companies implemented an end-to-end support solution to cut costs, enhance service delivery, and improve the customer experience.
Unlock the Potential of Omnichannel: Top Insights for Maximizing Value
A powerful omnichannel experience used to be a business goal. Now it’s a must-have. But it’s also difficult to implement – and some businesses find it a daunting prospect. The truth is, it can be easy to overlook that omnichannel functionality is not limited to customer care alone – there are a broad array of ...
Unlock the Potential of Omnichannel: Maximizing CX Value
Revolutionizing the Contact Center: Turning Cost into Value In an increasingly competitive market, it is the holistic customer experience you provide that holds all the power. As a vehicle for delivering this experience, your contact center should be a central priority, helping you know what levers to pull and where your best opportunities might be. ...