Transforming Deadhead Processing for a US Carrier: Processing Time Reduced to Under 10 Seconds
Learn how Sutherland enabled a leading US carrier to automate deadhead processing, improve speed and accuracy, and deliver $350K+ in annual value.
The Role of Systems Integrators in Airline Commercial Transformation
Airlines are moving from legacy ticket-centric models to dynamic, offer- and order-based retailing. This is not simply a technology refresh. It requires coordinated change across strategy, organization, processes, culture, and day-to-day operations, often while internal IT teams are already focused on maintaining existing systems. Produced by T2RL with the cooperation of six airline-focused systems integrators, ...
Now Boarding: How Agentic AI is Reshaping Front-Office Retail and Experience Orchestration
Airlines have accelerated the adoption of AI-driven transformation, with 90% already using generative AI and 68% experimenting with agentic AI. However, many of these efforts remain confined to siloed pilots, limiting their ability to drive enterprise-wide impact and sustainable business outcomes. This POV explores how agentic AI can help airlines orchestrate retail, service, and disruption ...
Charting the Future: Accelerating Digital Transformation Across the Ocean Liner Value Chain
With volatile freight rates, stricter environmental mandates, and rising customer expectations, ocean liners face growing operational and financial strain. While many have invested in vessel and platform upgrades, significant inefficiencies persist across core processes, from booking and documentation to vessel scheduling and customer service. This POV outlines how ocean liners can accelerate digital transformation to ...
Driving 60% Revenue Growth for a Secure Workspace Leader
Drive 60% revenue growth with cloud modernization, product engineering and faster release cycles for a global secure workspace solutions leader.
Building Traveler Confidence in an AI-Enabled World
Key Takeaways Travel CX Is Being Redefined In travel, customer experience is tested when plans change. A delayed flight, missed connection, lost bag, refund issue or sudden itinerary change can quickly become a defining brand moment. These are not just service interactions. They shape traveler confidence, trust and loyalty. That is why customer contact is ...
60% Faster Product Quality Review for a Global Travel Experience Marketplace
Discover how Sutherland helped a leading global travel experiences marketplace transform product quality reviews with 98% accuracy to enhance supplier onboarding with Intelligent Automation
Outlook 2026 | Transportation and Logistics | The Agentic Transportation and Logistics Enterprise
Transportation and logistics enterprises have come into 2026 amid structural volatility that traditional operating models were never designed to absorb. Demand swings, geopolitical disruption, rising fuel and labor costs, and tightening regulatory requirements are reshaping networks in real time. At the same time, customers expect proactive communication and consistent service without corresponding cost increases. Most ...
Outlook 2026 | Transportation and Logistics | The Agentic Transportation and Logistics Enterprise
Transportation and logistics enterprises have come into 2026 amid structural volatility that traditional operating models were never designed to absorb. Demand swings, geopolitical disruption, rising fuel and labor costs, and tightening regulatory requirements are reshaping networks in real time. At the same time, customers expect proactive communication and consistent service without corresponding cost increases. Most ...
Outlook 2026 | Travel & Hospitality | The Agentic Travel and Hospitality Enterprise (Ungated)
Travel and hospitality leaders are facing a compound squeeze. Costs continue to rise across utilities, maintenance, and inputs, while economic uncertainty pressures traveler budgets. At the same time, wage inflation, skills gaps, and staff shortages are intensifying strain in a sector built on human labor. With expectations climbing for tech-centric and highly personalized experiences, the ...