Agentic AI in Insurance: Benefits and Use Cases
Agentic AI isn’t just a smarter algorithm—it marks a fundamental leap in how insurers operate. It represents a new class of intelligent agents that can reason, act and self-correct across insurance workflows, elevating AI from task automation to cognitive orchestration. These agents don’t just automate tasks—they coordinate decisions, ingest complex data and engage in dynamic ...
1.7M Day-One Interactions and 1000% Capacity Growth: Scaling Global Support for a $3B Streaming Launch
Learn how Sutherland enabled a global entertainment conglomerate to deliver exceptional customer service with cutting-edge platforms and advanced AI capabilities as they entered a new segment.
Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI
Discover how Sutherland helped a gaming and technology giant meet the complex customer support needs of today’s gamers through advanced conversational AI capabilities.
Sutherland Helps Leading US Telecom Provider Achieve 96% Regression Automation and 40% Cost Reduction through Intelligent Testing CoE and Script-less QA Platform
Discover how a leading U.S. telecom provider partnered with Sutherland for the implementation of CoE model and improved application quality, scale testing capabilities, reduce release cycles and contain cost — achieving 96% regression automation and 68% E2E automation
Driving Efficiency, Quality, and Cost Improvements via Collaborative Provider Programs (Ungated)
A quiet but impactful shift is underway in healthcare: health plans are battling escalating administrative burdens from rising regulatory demands and the imperative for accurate provider networks. The costs and complexity of outreach, credentialing, and directory accuracy are accelerating. Enter the ‘Multi-Payer Collaboration for Shared Services’ model. This compelling strategy allows health plans to align ...
Human in the Loop: Balancing Automation With Empathy in AI
Listen Now In this episode of Back to the Future by Sutherland podcast, award-winning host Sonya Barlow is joined by Sutherland’s Dipankar Sengupta and Banwari Agarwal to explore how organizations can lead with intelligence, empathy, and impact in the age of AI. From ethics to enterprise strategy, this dynamic conversation reveals why success isn’t about ...
Smart Hospital — Smarter Care: Reimagining Hospital Efficiency and Security Through Smart Technologies
Watch our on-demand webinar with the American Hospital Association to learn how a Smart Hospital framework boosts patient safety and incident response while ensuring compliance and cost control.
Beyond the Buzz: Why AI-First CX Will Define Telecom’s Competitive Edge
Let’s face it: telcos no longer have the luxury of waiting on the sidelines. In a hyper-connected, always-on world, customer experience has become the battleground where brand preference is won or lost. What was once a conversation about minutes and megabytes is now about moments and meaning. And at the center of this shift is ...
The Crucial Balance: Automation and Human Expertise in Insurance
Listen Now In the latest episode of Back to the Future Podcast, Sutherland and Wakam Insurance, delve into the groundbreaking role of Artificial Intelligence (AI) in reshaping the insurance industry. This episode features expert insights that highlight how AI is not just a trend but a transformative force driving efficiency and enhancing customer experiences. Explore ...
The Future of AI in CX: Agentic AI for Tech & CME (Ungated)
AI is reshaping customer experience, but its true potential lies in Human-in-the-Loop (HiTL) models and Agentic AI—where human expertise enhances AI’s decision-making, and AI autonomously drives seamless, proactive, and personalized interactions. For Technology and Communications, Media, & Entertainment (CME) enterprises, balancing automation and human judgment is critical to delivering superior customer experience while optimizing costs. ...