The Great Compression: Asset Management Margins
Asset management is facing structural margin pressure. AUM is growing, but profitability is not keeping pace as revenue becomes more dependent on market performance, fee compression, and passive flows. Rising costs across data, technology, infrastructure, and talent are also making traditional cost-cutting less effective. The next phase of efficiency will come from redesigning research and ...
70% Less Downtime for a Global OEM with AI-Powered Predictive Monitoring
Discover how Sutherland helped a Top 5 global OEM achieve 70% reduced downtime and 20% higher first-contact resolution through AI-powered predictive hardware failure monitoring for their IT Service Desk.
20% Faster IT Support for a Leading US Telecom Provider
Discover how a leading US telecom provider slashed business IT support handle times by 20% and boosted end-user satisfaction using Sutherland’s AI platforms.
How CPG Leaders Can Scale Agentic AI with Trust
Agentic AI is changing how CPG enterprises operate. It can sense demand shifts, update product data, trigger workflows, flag exceptions, and support decisions across supply chain, pricing, finance, back-office operations, and consumer engagement. That makes the question bigger than what AI can do. Leaders must define what AI should be allowed to decide, when it ...
Intelligent Returns: How AI is Reshaping Returns Automation
Key Points Returns are no longer just a back-office process. For manufacturers, every return is a source of valuable insight, revealing product issues, usage patterns, recovery opportunities, and ways to improve quality, customer experience, sustainability, and profitability. As aftermarket services, warranties, and circular economy initiatives grow, returns are becoming a strategic business asset. The Hidden ...
Why Your Technology Investment Hasn’t Fixed Your Patient Access Problem
Key Points Healthcare has spent years and significant capital trying to fix patient access. Contact centers have been modernized, CRMs have been implemented, and now, AI is powering up workflows. The infrastructure, by most measures, looks better than it ever has. And yet, for many patients, getting access to care still feels harder than it ...
25–30% TCO Reduction Through AI-Powered Technical Support for Leading Global News Agency
Discover how a leading global news organization transformed its IT helpdesk with AI, achieving a 25% reduction in ticket volumes and a 30% decrease in TCO.
Healthcare Imaging Provider Transforms Patient Engagement with AI-Powered Salesforce
A leading healthcare imaging provider partnered with Sutherland to deploy AI-enabled Salesforce digital engagement, reducing AHT, lowering call volumes, and enabling scalable omnichannel support.
The New Rules of Cloud Cost Optimization: Managing AI Economics, Hybrid Cloud Complexity, and Business Value at Scale
Key Points The conversation on cloud optimization is seeing a new dawn. As enterprises scale generative AI, autonomous agents, and intelligent automation, cloud is no longer simply infrastructure—it has become the execution foundation for AI. Every model inference, agent interaction, and AI-driven workflow depends on cloud resources, making cloud economics a strategic business concern. The ...