Sutherland MultiPayer Credentialing Consortium
Credentialing is critical to payer operations, but traditional methods are redundant, costly, and frustrating for both health plans and providers. Each health plan independently verifies provider credentials, triggering repetitive tasks, high administrative burdens and delays in network participation. Sutherland is reimagining that reality with MultiPayer Credentialing Consortium – a transformative shared service model that simplifies ...
Sutherland Helps Global PC Manufacturer Enhance Customer Support Through Intelligent On-Device Support
Learn how Sutherland helped an American multinational technology company transform customer support with intelligent AI capabilities, enhancing the user experience and reducing costs.
Global PC Manufacturer Generates New Revenue of $5M Annually with AI-Powered On-Device Support
Discover how Sutherland partnered with a leading global PC manufacturer to transform their customer support model. Through the deployment of a smart performance micro-bot and AI Powered predictive diagnostics, the client proactively resolved device issues, minimized downtime, enhanced customer satisfaction, unlocked $6M in new annual revenue and saved $5M in reduced multiple dispatches.
Contextual AI-Powered Translation to Scale Multilingual Support for Spotify with 35,000+ Monthly Resolutions and 90%+ Customer Delight
How a global digital music service significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.
Driving Enterprise Value with Intelligent Automation and Cloud Transformation: A $30M MVNO Success Story
How Sutherland digitally transformed a leading prepaid mobile provider through cloud migration and tech modernization, culminating in the company’s acquisition by a major telco.
1.7M Day-One Interactions and 1000% Capacity Growth: Scaling Global Support for a $3B Streaming Launch
Learn how Sutherland enabled a global entertainment conglomerate to deliver exceptional customer service with cutting-edge platforms and advanced AI capabilities as they entered a new segment.
Leveling Up Gamer Support for Global Tech Giant: 49% Automation and 50% EBITDA Growth Through Conversational AI
Discover how Sutherland helped a gaming and technology giant meet the complex customer support needs of today’s gamers through advanced conversational AI capabilities.
Sutherland Helps Leading US Telecom Provider Achieve 96% Regression Automation and 40% Cost Reduction through Intelligent Testing CoE and Script-less QA Platform
Discover how a leading U.S. telecom provider partnered with Sutherland for the implementation of CoE model and improved application quality, scale testing capabilities, reduce release cycles and contain cost — achieving 96% regression automation and 68% E2E automation
Driving Efficiency, Quality, and Cost Improvements via Collaborative Provider Programs (Ungated)
A quiet but impactful shift is underway in healthcare: health plans are battling escalating administrative burdens from rising regulatory demands and the imperative for accurate provider networks. The costs and complexity of outreach, credentialing, and directory accuracy are accelerating. Enter the ‘Multi-Payer Collaboration for Shared Services’ model. This compelling strategy allows health plans to align ...
Smart Hospital — Smarter Care: Reimagining Hospital Efficiency and Security Through Smart Technologies
Watch our on-demand webinar with the American Hospital Association to learn how a Smart Hospital framework boosts patient safety and incident response while ensuring compliance and cost control.