Understanding the Human Element of Moderation
By identifying inaccuracies and flagging malicious or inappropriate posts for removal, moderators help users enjoy all the benefits of social media.
Sutherland SmartLeap® HelpTree
HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, machine learning and robust decision network architecture (DNA).
The Spread of Misinformation on Social Media
In this webinar, we’ll dig into the various types of misinformation, how false news spreads and the impact of fake news.
The New Era of Content Moderation
How artificial intelligence (AI) is the helping hand content moderators need to address today’s complex digital landscape.
How Influential Is the CFO in Digital Transformation
Across industries and organizations, digital technology is disrupting and transforming job functions and responsibilities. Though the specifics of these digital transformations differ, the goal is nearly always the same: to unlock more efficient, more intelligent, and more productive operations and processes. This is as true in the boardroom as it is in the data center. However, ...
Retail Transformation | Sutherland (short version)
Every customer journey requires a personalized experience. And, every customer expects it. Learn more about retail transformation.
Banking on the Future: 5 Trends Banks Must Embrace to Stay Competitive in 2020 and Beyond
Like other major industries, 21st-century banking has been dramatically transformed by technology, big data and analytics, and innovation. For an industry that is intrinsically unsteady and cyclical in nature, this technology-driven change is the one constant, and most experts agree that industry-shaking shifts are unlikely to disappear in the immediate future. In fact, 2020 and ...
5 Steps to Execute Successful Digital Transformation Strategy
A digital transformation strategy will help a business in any industry. Follow these 5 steps to execute a successful digital transformation strategy.
Shaping Tomorrow Together through Digital Transformation
Discover how Sutherland helped Guardian Group improve its overall customer experience as part of their company-wide business transformation initiative.
What Is BPM Technology? Understanding Tech’s Role in Process Management
BPM technology helps businesses translate data into useful action for driving new customer acquisition, minimizing churn, optimizing pricing, & more.