Sutherland Drives 82% Incident Reduction for Global E-Commerce Giant with SRE and Automation
Discover how Sutherland helped Global E-Commerce Leader achieve 82% ticket reduction, 100% compliance, and 35%+ in savings by deploying a Site Reliability Engineering (SRE) team and automation-first operations.
100% Coverage, Faster Releases, and Zero Go-Live Defects: Global Manufacturer Achieves Seamless Oracle Cloud Testing with Sutherland
Learn how Sutherland transformed Oracle Cloud testing for a global manufacturer—achieving 100% test coverage, <3-day patch validations, and zero critical post-go-live defects.
Sutherland Delivers 25% Lower Support Costs and 109% Productivity Gains for a Leading Insurer
Sutherland helped a leading Middle Eastern insurer reduce support costs by 25%, improve SLA compliance to 89%, and manage 96+ applications with integrated L1–L3 IT and application support.
Sutherland Helps Global Print & Logistics Provider Achieve 50% Efficiency Boost and Zero SLA Breaches with SAP Modernization
Sutherland helped a leading print and logistics provider streamline SAP BASIS and ABAP support, boosting system efficiency by 50%, achieving 100% patching compliance, and eliminating SLA deviations.
Illuminating Intelligent Enterprises: The Power of Digital, Cloud, and AI
In today’s digitally charged world, enterprises face a stark choice: remain tethered to outdated systems or embrace the transformative power of digital, cloud, and AI. Industry leaders and forward-looking organizations are modernizing core capabilities to become intelligent enterprises – built to move faster, operate smarter, and adapt at scale. Meanwhile, for many, transformation remains more ...
Digitalizing Core Capabilities
Every enterprise today faces a decision: continue operating in the dark with legacy and outdated systems, or step into the light and converge digital, cloud, and AI capabilities to illuminate the way forward.
Leading U.S. Online Insurance Agency Boosts Lead Conversion by 7% and Scales to 720K Monthly Calls with Sutherland’s CX Solution
Discover how an insurance agency enhanced their ability to pre-qualify leads with Sutherland.
Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization
How a major consortium modernized its silo-style operations through a strategic partnership, and a unique combination of market-leading technology and business process excellence.
Aleris Partners with Sutherland for DevOps Automation: Achieves 100% On-Time Delivery and 65% Cost Reduction
Discover how Aleris leveraged intelligent automation to enhance supply chain efficiency, reduce manual effort, and achieve 100% on-time delivery.
What Is Digital Customer Experience?
What Is Digital Customer Experience (CX)? Digital customer experience (also called digital CX) refers to every interaction a customer has with a brand through digital channels. That includes everything from website and applications (apps) through to social media, email, and also newer platforms such as real-time, AI-driven chat via an advanced chatbot. How does Digital ...