The Great Compression: Asset Management Margins
Asset management is facing structural margin pressure. AUM is growing, but profitability is not keeping pace as revenue becomes more dependent on market performance, fee compression, and passive flows. Rising costs across data, technology, infrastructure, and talent are also making traditional cost-cutting less effective. The next phase of efficiency will come from redesigning research and ...
Transforming Deadhead Processing for a US Carrier: Processing Time Reduced to Under 10 Seconds
Learn how Sutherland enabled a leading US carrier to automate deadhead processing, improve speed and accuracy, and deliver $350K+ in annual value.
70% Less Downtime for a Global OEM with AI-Powered Predictive Monitoring
Discover how Sutherland helped a Top 5 global OEM achieve 70% reduced downtime and 20% higher first-contact resolution through AI-powered predictive hardware failure monitoring for their IT Service Desk.
The Role of Systems Integrators in Airline Commercial Transformation
Airlines are moving from legacy ticket-centric models to dynamic, offer- and order-based retailing. This is not simply a technology refresh. It requires coordinated change across strategy, organization, processes, culture, and day-to-day operations, often while internal IT teams are already focused on maintaining existing systems. Produced by T2RL with the cooperation of six airline-focused systems integrators, ...
Closing the ERP Value Gap to Enable AI-Ready Operations (Ungated)
Cloud ERP was meant to create standardized, scalable operations and enable AI-driven innovation. But many organizations are still dealing with fragmented processes, delayed reporting, customization debt, manual workarounds, and reporting gaps that make it harder to realize ROI or use embedded AI at scale. This whitepaper explains how enterprises can close the ERP value gap ...
Closing the ERP Value Gap to Enable AI-Ready Operations
Cloud ERP was meant to create standardized, scalable operations and enable AI-driven innovation. But many organizations are still dealing with fragmented processes, delayed reporting, customization debt, manual workarounds, and reporting gaps that make it harder to realize ROI or use embedded AI at scale. This whitepaper explains how enterprises can close the ERP value gap ...
AI-Native Fiber Care: The Next Competitive Advantage in Connectivity
Key Points The fiber industry is investing heavily in AI for customer care. But many AI tools still focus on reporting, summaries, and analytics instead of improving the live customer interaction itself. For fiber operators, where support often involves complex diagnostics, field coordination, and partner handoffs, the real opportunity lies in AI that helps agents ...
Scaling Fiber Care without Scaling Complexity
Key Points Fiber growth is accelerating. In the U.S., fiber deployments reached a record 11.8 million new homes in 2025, bringing total FTTH passings close to 100 million. As the network expands, another critical challenge grows alongside it: building a care operation that can keep pace. Every new installation, service inquiry, billing question, outage, dispatch, ...
The Zero-Touch Back Office: Reclaiming Working Capital in CPG & Retail
Key Points $1.7 Trillion is Sitting Still Nearly $1.7 trillion in excess working capital is trapped on the balance sheets of the 1,000 largest U.S. public companies, according to The Hackett Group’s 2025 U.S. Working Capital Survey. That represents roughly 35% of gross working capital and 11% of revenue. At the same time, both days ...
224% Call Surge Absorbed: Scalable 24×7 Support Model Delivered for a Global Payroll Leader
Discover how Sutherland enabled 24x7 global support for an entertainment payroll leader with rapid ramp-up, omni-channel coverage and scalable operations.