Accelerate Revenue and Penetrate Markets with Seamless Direct Sales

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Continued consumer demand for quick, seamless shopping has forced insurance providers to add or accelerate direct-to-consumer sales to their core strategy. 

The most effective D2C solutions require human-machine collaborations. Sutherland solutions make the digital more human, with automated processes that remove the agent from the prequalification process and bring in those with highly specialized skill sets to close more deals.

Our Solutions

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Conversion and Dropped-Quote Analytics 

Identifying exactly where and why digital shoppers hesitate to proactively optimize the sales funnel.

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Case Studies

28%Increase in operational efficiency
28%

Increase in operational efficiency

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15%Reduction in TCO
15%

Reduction in TCO

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99%Lead quality standard achieved
99%

Lead quality standard achieved

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Meet Your Customers Where They Are

Customers expect to engage through the channels they use every day, including social, SMS, email, apps, and web. An omnichannel approach with continuous monitoring helps insurers understand customer sentiment and deliver better experiences at every touchpoint.

Maintain and Expand Market Share

Top-performing insurers grow revenue, improve customer satisfaction, and reduce acquisition costs through effective direct sales. A proven D2C automation partner helps accelerate growth with tailored solutions and seamless customer experiences.

Maximize Your Analytics

Cognitive AI gives agents real-time insights into what moves buyers through the sales funnel. Sentiment analytics help agents address concerns faster, improve responses, and convert pre-qualified shoppers more efficiently.

Boost Satisfaction via Augmentation

Technology-enhanced agent experiences improve customer satisfaction and increase policy conversions. AI-assisted licensed agents help insurers deliver faster, more effective customer interactions, with Sutherland solutions achieving over 98% customer satisfaction.

Features and Benefits

Hire Fewer Agents

Automated prequalification improves agent efficiency, helping you reach more customers without expanding your team.

Reduce Complexity

Simplify your D2C infrastructure with one integrated solution that supports omnichannel engagement and enables licensed agents to work effectively from anywhere.

Boost Your ROI

Avoid large upfront costs with a scalable cloud solution that lets you pay as you grow. Sutherland’s outcome-based billing model aligns directly with your business results.

Why Sutherland

Optimize Agent Hiring

Automated prequalification boosts the efficacy and efficiency of your policy acquisition agents.

Reduce Complexity

With one integrated solution that offers a full suite of complementary capabilities.

Boost Your ROI

A use-as-needed cloud service allows you to pay as you grow with Sutherland billing based on actual business outcomes.

Cognitive AI Integration

Embedding advanced machine learning models directly into live agent workflows for instant insights.

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We look forward to talking soon.