Sutherland at ServiceNow World Forum Chicago 2026
Meet Our Experts
One Platform. Faster Outcomes. Every Industry.
ServiceNow World Forum Chicago 2026 brings together leaders looking to turn their ServiceNow investments into faster business outcomes. Sutherland helps enterprises modernize ServiceNow core with enabling agentic transformation, transform CRM and service experiences, and accelerate industry-specific workflows.
Explore three outcome-led plays that help organizations move from legacy complexity and fragmented experiences to faster, more connected, and increasingly autonomous operations.
Meet Sutherland at World Forum Chicago
Sutherland is proud to be a Gold Sponsor at ServiceNow World Forum Chicago 2026.
Meet our experts in Chicago to explore three outcome-led ServiceNow plays: Autonomous Operations — Core Modernization with Agentic Transformation, CX Transformation — Modern CRM, and Industry Workflows — Vertical Solutions.
Together, these plays help enterprises simplify the ServiceNow core, modernize customer journeys, and accelerate industry-specific transformation.
Experience ServiceNow Innovation in Action
Clean up the ServiceNow core and move to agentic, self-healing operations through technical-debt assessment, instance cleanup, migration to Now Assist and AI Agents, agentic L1/L2 workflows, and governed AI-agent rollout.
Outcome: 40% reduction in manual ticket handling; 3–6 months to a modernized core; 2x faster new workflow deployment.
Modernize CRM and service journeys with ServiceNow CSM through unified case management, omnichannel self-service and proactive engagement, connected front-, middle-, and back-office workflows, Customer 360, and predictive intelligence.
Outcome: 20–30% faster case resolution; +15 pts CSAT improvement; 1 platform for customer and operational data.
Activate purpose-built, compliance-ready workflows across Healthcare & Life Sciences, Financial Services, Telecommunications, Manufacturing, Retail, and Public Sector.
Outcome: Faster time-to-value with industry-specific apps across six verticals.
Why Sutherland?
ServiceNow Transformation at Enterprise Scale
Sutherland combines deep ServiceNow expertise with outcome-led transformation plays spanning core modernization, CRM, AI Agents, and industry workflows.
AI-Ready Core Modernization
Assess and clean up complex ServiceNow environments to prepare the foundation for Now Assist and AI Agents.
Connected CRM & Service Experiences
Unify CRM, service, and operational workflows to improve customer experiences and accelerate resolution.
Industry-Specific Accelerators
Industry-specific workflows help complex and regulated enterprises reach value faster.
Book a Meeting
Meet our ServiceNow experts in Chicago to explore how core modernization, modern CRM, and industry-specific workflows can accelerate your ServiceNow transformation.