.
Communications, Media, and Entertainment companies are turning to AI, automation, cloud, and analytics to meet rising demands, boost performance, cut outages, and drive growth.
At Sutherland, we help CME businesses around the world turn today’s challenges into tomorrow’s successes. Our approach is both strategic and practical, combining cutting-edge technology, deep expertise, and industry knowledge to deliver measurable results and real impact across every part of the CME value chain.
DIGITAL OUTCOMES DELIVERED
In OpEx savings
Faster product releases
Interactions managed on launch day
Uplift in customer delight
Increase in sales conversion rate
Reduction in customer churn
Who We Serve
Sutherland leverages industry know-how and innovative technology to help businesses succeed in the Communications, Media, and Entertainment industries.
Communications Services
Sutherland helps telecom and communications companies stay ahead in a fast-changing, hyper-connected world. Discover how our unique approach is helping these companies to improve customer experience, simplify operations, and unlock new revenue streams.
Media and Entertainment
Our Solutions
We help CME companies transform their operations, customer engagement, and growth by combining deep operational expertise with AI-driven engineering. Taking full accountability of the entire lifecycle, we guide the shift from legacy workflows to intelligent, cloud-native platforms. Our unique, structured approach acts as a strategic blueprint to help clients achieve measurable outcomes. This framework moves systematically through key layers, ensuring every step is aligned to long-term success.
Digital Customer Experience
Build smarter, AI-driven customer journeys that adapt in real time to cut churn, boost resolution accuracy, and deepen customer loyalty.
Digital Operations
Transform transactional operations into intelligent ones. Apply AI and automation to billing, collections, and workflows to accelerate decisions and reduce risk.
Enterprise Technology Services
Build future-ready B2B environments with AI-powered service desks and scalable support systems, designed for agility and measurable customer experience outcomes.
AI-Driven Network Operations
Enable smarter, faster, and more autonomous networks with AI-driven monitoring, predictive analytics, and closed-loop automation.
Digital Assurance
Deliver flawless digital experiences by embedding quality into every tech initiative. Leverage intelligent automation, advanced analytics, and platforms like CloudTestr to enable continuous testing and resilient performance. Modernize legacy systems, validate cloud and enterprise applications, and reduce testing time with a scalable, DevOps-aligned approach.
Application Modernization
Accelerate modernization and management with AI-led engineering to boost uptime, strengthen resilience, and increase agility.
Cloud Transformation
Optimize hybrid cloud performance while cutting costs and downtime with predictive infrastructure management and self-healing systems.
Connected Intelligence & Data Transformation
Eliminate data silos to unlock unified insights, deliver personalized experiences, and maximize revenue opportunities.
Data and AI Security
Strengthen trust and resilience with AI-driven data safeguards, proactive vendor risk management, and end-to-end security.
Why Sutherland
Outcome-Based Engagement Model
We take full ownership across the entire life cycle — from design to deployment. Unlike firms that stop at implementation, 63% of our work is tied to client KPIs, ensuring we’re fully aligned and accountable for delivering real, measurable results.
End-to-End Partner in Transformation
We work across your entire value chain to drive agility and resilience. Our Digital Engineering and BPaaS models ensure rapid innovation paired with sustainable, continuous value and lower total cost of ownership.
AI-First, Automation-Driven Solution
We use AI and automation to help clients deliver hyper-personalized customer and employee experiences, boosting NPS by 43% and increasing employee satisfaction by up to 30%.
Trusted by Global Leaders
We build modular, reusable platforms that scale-as-a-service — and our experience with some of the world’s most iconic brands including 85+ BPaaS clients across ten industries reflects our expertise in delivering large-scale, platform-driven transformations.
Our Partners
Automate business processes via end-to-end AI automation tools.
Enhance customer experience by tracking customer usage patterns, measuring product performance, and analyzing customer churn.
AI purpose-built platform for customer experience (CX).
Automated testing, patch management, and compliance remediation tools.