Transforming Customer Experience in Mortgage Servicing
Achieving seamless, unified engagement using a borrower-centric approach is crucial to delivering exceptional customer experience in mortgage servicing. View our infographic to learn more.
Infographic – 10 Things You Need to Know About Online Reviews
Online chatter is key to driving buyers to your products and services, it can also drive prospective purchasers away. Companies that understand this delicate dynamic know how to make online reviews work for their business, not against it.
Enabling Secure Remote Work at Scale: 300+ Agents Deployed in 60 Days
Discover how Sutherland helped their client create a remote working solution during the COVID-19 pandemic by setting up a secure work at home environment worldwide.
Build Borrower Trust and Confidence by Transforming the Mortgage Servicing Customer Experience
Securing a mortgage is just the beginning of a commitment—and relationship—that's likely to last for many years. Effective mortgage servicing is critical to maintaining customer relationships, improving margins, and reducing the risk of customer attrition and defaults.
5 Ways Brands Can Be More Human in a Virtual World
The customer journey is increasingly consolidated on digital channels. That means modern brands must learn to be more human in their customer interactions mediated through screen, keyboard, headset, or chatbot.
Customer Service Transformation at Scale: 22-Point NPS Improvement
Our client needed to create and establish connected consumer device support. Learn how Sutherland Global helped transform their customer service line.
Your Prices Are Public. Now What?
The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for hospitals. View our infographic with four pricing transparency truths that will help your organization thrive in the new regulatory landscape.
Being Human in a Virtual World
The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once defined by visiting stores, attending public gatherings, or face-to-face conversations with salespeople are now—by necessity—being reimagined. Regardless of what happens with Covid, the need for brands to be more human in an increasingly virtual world is here to stay.
Top 5 Support Factors Influencing the Purchase and Adoption of Connected Consumer Devices
Over the past 10 years, the technology landscape in US homes has evolved significantly. The proliferation of connected consumer devices inside the home means old customer support models need to be reconsidered. Both the tools and the types of support needed have changed.