Meet Us at Booth #33
The joint IATA World Financial Symposium and IATA World Passenger Symposium event is where airline retailing, finance and passenger experience unite to create a dynamic platform for strategic exploration, actionable insights, and transformative innovation.
Sutherland will be showcasing solutions and services from our Altra® suite of solutions and services that combine customer experience design, advanced AI technology, and optimized operations to create seamless engagement from trip planning through post-payment support, ensuring both customers and employees benefit from streamlined, intelligent solutions.
At Sutherland, we bring together customer experience design, advanced AI, and optimized operations to reimagine how airlines engage customers and manage their complete value chain. Our Sutherland altra® suite of solutions delivers exceptional experiences while driving efficiency across every touchpoint, from booking through service delivery, payment processing, and financial settlement.
Monday 03 Nov-25 from 16:15 to 16:45 at the ICH General Meeting, Speaker: Suresh Manwani
An Introduction to Agentic AI – Moving from Reactive to Autonomous
We extend our heartfelt appreciation to Sutherland Global Services for their consistent performance and unwavering commitment to excellence in Revenue Accounting. Your agility in supporting urgent tasks, proactive adoption of new technologies, and focus on data-driven efficiency have played a vital role in empowering strategic decision-making. Thank you for being a trusted partner for over 15 years in our journey toward operational excellence.
Mr. Ian Burgess
Vice President – GBS Finance Services, Qatar Airways Group
To support our expansion into new interline partnerships and global distribution channels. Sutherland delivered a scalable, compliant, and fully managed platform that ensures operational resilience while aligning with our pace of growth and agility. Their end-to-end expertise—from implementation to billing—gives us the confidence to focus on strategic growth, knowing our operations are in expert hands.
Pramod Kumar Srivastava
Associate Vice President-Revenue Accounting, IndiGo Airlines
As the World’s first digitally native airline, to support Riyadh Air’s offer and order based modern retailing platform, we needed a revenue accounting platform provider with deep industry expertise and a collaborative approach. The seamless deployment to date of Sutherland’s Altra® suite has exceeded our expectations. Working together with the Riyadh Air team throughout the process, the professionalism, technical expertise, and responsiveness of the Sutherland team has been exemplary. We would like to extend our appreciation to the Sutherland team for providing their platform, expertise, and support in enabling a smooth and successful go-live of our operations.”
Nick Caine
Group Financial Controller, Riyadh Air
We selected Sutherland’s altraPRA for our revenue accounting processes in 2021. In collaboration with Sutherland’s responsive and knowledgeable support team, we successfully customized and developed a revenue accounting system that aligns with both our requirements and IATA standards. Today, altraPRA plays a key role in supporting efficient and reliable revenue accounting processes, significantly contributing to our operational success.”
Dr. Martin Fiedler
Head of Finance, Hahn Air
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