In an industry where front-end innovation grabs headlines, airline back-office functions often remain stuck in the past. Yet these operations – finance, revenue assurance, compliance, and asset management – are just as critical to delivering a seamless passenger experience and staying competitive in a margin-pressured market.
This whitepaper dives deep into the inefficiencies plaguing airline operations and lays out a holistic path forward. It explores why legacy infrastructure, complex distribution models, regulatory pressure, and internal resistance continue to hold back transformation – and, more importantly, how to overcome these barriers through a strategic focus on people, processes, and technology.
For airlines pursuing transformation, modernizing the back-office isn’t just a support function – it’s a strategic enabler. With real-world examples and actionable insights, this whitepaper helps set the stage for how airline leaders can reimagine core operations for the digital age, including:
- The three pillars of a successful transformation: people, processes, and technology
- How automation and AI can streamline order accounting, cargo tracking, and cost management
- Why employee adoption is key to sustainable digital transformation
