Healthcare patients expect timely, convenient, and transparent experiences, but providers face administrative bottlenecks, staff shortages, and complex payer requirements. These challenges lead to inefficiencies, increased denials, and lost revenue at the front end.
Sutherland’s patient access solutions leverage AI, automation, and analytics to streamline workflows, reduce cancellations and denials, and improve efficiency. By enhancing both patient and staff experiences, we help providers minimize revenue leakage and deliver seamless, high-quality care.
40%
Reduction in cancellations / reschedules / no-shows
>80K
Authorizations automated annually
30%+
Improvement in productivity
Case Studies
Our Solutions
Dissolve friction between intake and reimbursement with a digital-first patient access ecosystem. We combine automation with empathetic support to improve data accuracy and patient experience, while AI embedded in workflows continuously enhances scheduling, verification, and authorization outcomes.
Strategic Financial Counseling
Omnichannel financial counseling using AI insights to improve transparency, eligibility accuracy, and collections.
Insurance Verification Engine
Real-time eligibility validation using AI to improve data accuracy and reduce downstream denials.
Central Scheduling & Registration
Unlocking capacity with omnichannel booking and automated reminders to significantly increase show-up rates.
Chatbots for Appointment FAQs
AI-powered self-service that learns from interactions to improve scheduling support and patient readiness.
Patient Liability Estimation
Utilizing AI to provide transparent, real-time cost estimates that foster trust and improve financial planning.
Pre-Registration Managed Services
Managing patient data collection with AI-enabled workflows to improve access speed and reduce errors.
QA & Host System Orchestration
Rigorous account auditing by expert teams with direct, secure updates into your host HIS/IT systems.
Omnichannel Patient Support
High-availability, compassionate support across all channels to guide patients through the pre-care journey.
Self-Service Digital Platform
Empowering patients with a secure, intuitive portal for data submission, reducing administrative staff load.
Pre-Authorization Automation
Streamlining the pre-service workflow to obtain requirements and authorizations faster with zero manual lag.
Smart Access
Deploying hyper-automation to transform complex patient access workflows into high-velocity, digital-first operations.
SmartPAP
Orchestrating the end-to-end pre-authorization lifecycle, from initial request to response and status follow-ups.
E-Hub
A specialized platform designed to automate the secure and seamless exchange of health information between providers and payers.
Digital Order Management
Streamlining the intake lifecycle with automated routing and tracking to prevent front-end bottlenecks.
Unified Reporting & Analytics
Online systems providing root-cause error analysis to drive a culture of continuous operational learning.
Why Sutherland
Smart Access Hyper-Automation
Deploying autonomous agents to handle complex eligibility and authorization workflows with precision.
Outcome-Based Engagement Model
Aligning our success directly with your front-end denial rates and point-of-service collection growth.
Proprietary RCM Platforms
Utilizing built-for-purpose technology like SmartREV to automate and accelerate the patient access cycle.
Deep Domain Expertise
Leveraging 18+ years of experience and 5,000+ specialists dedicated to healthcare financial operations.