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Healthcare patients today expect timely service, digital convenience and transparency. But delivering seamless, high-quality care starts with frictionless patient access. Yet many providers today struggle with complex payer requirements, administrative bottlenecks, staff shortages, and fragmented workflows. These challenges lead to increased front-end denials, rework, and lost revenue.
At Sutherland, our patient access solutions combine intelligent automation and AI-led digital solutions, analytics-driven insights, and human empathy to simplify patient-facing processes without compromising quality or compliance.
Our solutions reduce cancellations, minimize denials, and prevent revenue leakage, while enhancing the experience for both patients and healthcare staff.
DIGITAL OUTCOMES DELIVERED
Reduction in cancellations / reschedules/no-shows
Improvement in productivity
Authorizations automated annually
Benefits
Sutherland’s patient access solutions, a combination of services and technology platforms that help healthcare providers minimize waiting time, reduce onsite registration staff costs and enhance the patient experience at the point of clinical services. Our solutions reduce denial rates associated with inaccurate registration data, benefits misalignment, and prior authorization issues.
Seamless Check-in of Patients
Accelerated Cash Collections
Reduce the Cost-to-Collect & Denials
Improve System Data Integrity
Enhanced Patient Satisfaction
Our Solutions
Unlock a seamless patient check-in process, fast-track financial clearance while reducing errors and reworks.
Scheduling
Increase show-up rates, unlock better capacity and improve operational efficiency.
- Online/phone-based appointment booking supported by omnichannel & dialer technologies
- Central Scheduling
- Automated scheduling/reminders
- Digital order management
- Chatbots for appointment FAQs
Pre-Registration
Automated Insurance Verification & Pre-Authorization
Financial Counselling
QA and Updating Host HIS System
Reporting
Ready to Improve Patient Access at Scale? Learn How Our Patient Access Solutions Can Streamline Your Front End.
Platforms
Hyper-automation for patient access processes
End-to-end Pre-Authorization services (Request, Response and Status follow-ups)
Automate the health information exchange between providers and payers
E-Hub