Whitepaper | Digital Finance

The Role of Finance Stakeholder Experience (FinStX) in Driving Transformation

Everest Group report features Finance Stakeholder Experience (FinStX) as a top-5 business priority.

MARCH 27, 2024

Finance organizations are embracing stakeholder experience as an integral driver of long-term success. More and more enterprises are reimagining their Finance Stakeholder Experience (FinStX) and actively pursuing enhancements through transformative technologies such as data analytics, AI, and automation. This often entails partnerships with third-party providers to optimize outcomes across the revenue, growth, cost, sustainability, and risk management domains.
Exploring the impact of experience on finance transformation, Everest Group conducted a survey with over 250 CFOs and their teams globally, spanning various industries, including insurance, retail, technology, manufacturing, airlines, and hospitality.

Download the report to discover key insights, including:

  • The current state of finance priorities

  • The importance of experience in finance

  • The role of providers in improving FinStX

"More than three-fifths of respondents expect process optimization, D&A, automation, and AI to have the most impact on improving overall FinStX."

Nikhil Anand


Shirley Hung


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