D2C Policy Acquisition: Top 5 Challenges and How to Conquer Them

Sutherland partnered with a Life & Annuities insurer to digitally transform policyholder services over a 15-year growth journey marked by multiple acquisitions

Learn how a hyper growth small commercial insurer was able to scale, through a unique operating model solution and a set of digital accelerators, reducing the cost to serve and uplifting customer experience.

Leveraging our 3A Blueprint (Analyze, Automate, Augment), we carefully crafted a near-shore solution anchored by empathy, transparency, and customer satisfaction – while increasing productivity and shrinking expenses.

Drive Intelligence and Speed through Sutherland Connected Underwriting - An automated, AI driven Underwriting Solution for Commercial Insurance

Hyperautomation can be used in a variety of ways in the insurance industry, now and in the future. Learn about hyperautomation can help transform the insurance sector.

How insurers are embracing digitization in underwriting.

How the new Ushur and Sutherland partnership powers cutting-edge digital transformation strategies to improve customer experience

The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.

The insurance industry is burdened by mostly manual processes that hamper business success. Robotic Process Automation (RPA) can minimize the manual, maximize the profitable.

Accelerate your direct-to-consumer growth with Sutherland Insurance Direct

How to Fast Track D2C Insurance Excellence

Insurance provider boosts revenue and operational efficiency while streamlining their customer experience with an integrated solution leveraging Sutherland’s Connect and Anywhere platforms.

Top property and casualty insurance provider increases written premiums by $350 million with 98% customer satisfaction with a Sutherland digital transformation solution.

Insurers adept at D2C have charged ahead. Don’t let your policy acquisitions get left in the dust.

Integrating new technology with your current claims process can create complexity and risk. It needs careful planning, evaluation of dependencies and an analysis of all possible results.

Adoption of artificial intelligence (AI) for insurance claims processing surged this past year, helping carriers keep pace with volume increases in the past 18 months — all without driving up operational costs.

When an insurer's digital transformation includes AI, claims processing costs can fall as much as 50 percent. And no wonder - AI enables them to navigate the claims lifecycle with greater speed, accuracy, and economy to deliver significant value. Why settle for less?

Digital Direct-to-Consumer (D2C) is showing the fastest growth in insurance, with an estimated market value of around $29 billion.

A large number of insurers have now opened-up some form of direct-to-consumer (D2C) channel, but many still face challenges and aren’t realizing the full potential of their investment. Others are increasing their investment in the direct online sales channel already part of their business. Often, these efforts complement recent investments in remote claims handling and greater underwriting automation.

What are the barriers that typically stand in the way of an insurer opening an effective digital direct-to-consumer (D2C) channel? Learn more today!

See how Sutherland helped a provider of global supplemental insurance streamline their pre-qualification sales funnel with conversational AI.

Read how Sutherland increased productivity and reduced overall costs for an international underwriter using Sutherland Robility.

Do you have a single source of truth to manage and mitigate the risk associated with your auto loan asset portfolio? With auto loan delinquencies trending at record highs, leading banks are aspiring to empower their decision makers across origination, risk management and collections to gain a 360-degree view of their auto loan customer portfolio. Such a single source of truth allows decision makers to proactively manage delinquency risk and run effective collection operations to mitigate that risk.

Robility™ is Sutherland’s innovative and mature RPA-centric Hyperautomation platform.

Standard Insurance offers a comprehensive line of products, including individual disability insurance, group insurance, and retirement plans. It’s their mission to foster a trusted culture of caring.

Discover how Sutherland helped Guardian Group improve its overall customer experience as part of their company-wide business transformation initiative.

Read how these insurance companies reached optimal process efficiency with RPA, insurtech, and digital transformation solutions.

In this insurance digital transformation case study, our design thinking practice drives impactful results to the client's bottom line and customer experience.

Discover how Sutherland's cloud-based solutions reduced labor costs for Guardian Group, improving operational efficiencies among back-office functions.