Agentic AI in Insurance: Benefits and Use Cases
Agentic AI isn’t just a smarter algorithm—it marks a fundamental leap in how insurers operate. It represents a new class of intelligent agents that can reason, act and self-correct across insurance workflows, elevating AI from task automation to cognitive orchestration. These agents don’t just automate tasks—they coordinate decisions, ingest complex data and engage in dynamic ...
Sutherland Delivers 25% Lower Support Costs and 109% Productivity Gains for a Leading Insurer
Sutherland helped a leading Middle Eastern insurer reduce support costs by 25%, improve SLA compliance to 89%, and manage 96+ applications with integrated L1–L3 IT and application support.
Understanding and Executing Insurance Customer Experience Transformation
In this compelling videocast, join Anshu Biswas, VP, Global head of Life & Benefits, Sutherland and Sam Duncan, Practice Leader at HFS Research, as they explore the urgent need for customer experience (CX) transformation within the insurance industry. Drawing from a study of 400 leading insurance executives, this session delves into the challenges and opportunities ...
Transforming Legacy Insurance by Effectively Converging Business and Technology
Gain valuable insights from Vijay Pahuja, SVP and Global Head of Insurance at Sutherland, in conversation with Reetika Fleming, Executive Leader, HFS Research. In this webcast, they discuss innovative strategies for legacy transformation and the evolving future of the insurance industry.
The Crucial Balance: Automation and Human Expertise in Insurance
Listen Now In the latest episode of Back to the Future Podcast, Sutherland and Wakam Insurance, delve into the groundbreaking role of Artificial Intelligence (AI) in reshaping the insurance industry. This episode features expert insights that highlight how AI is not just a trend but a transformative force driving efficiency and enhancing customer experiences. Explore ...
HFS Insights: Sutherland’s AI-Driven CX Leadership in Insurance Transformation
The HFS Point of View validates a critical truth: customer experience (CX) is no longer a peripheral concern but the central pillar of successful insurance transformation. While insurers recognize CX as a top business priority, legacy systems, entrenched processes, and talent gaps often impede progress. This research underscores the imperative of partnering with providers who ...
75% Reduction in Testing Effort; Empowering Testing Automation and Enhancing Compliance for a Global Insurance Broker with AI-Driven Automation
Discover how a leading global insurance broker partnered with Sutherland to streamline testing processes, reduce manual effort by 75%, and improve compliance through the implementation of CloudTestr™, an AI-powered test automation platform.
Delivering 20% Reduction in Operating Costs and 18% Efficiency Uplift for Fortune 500 Insurer with CAT Modeling Automation
Learn how a prominent P&C player gained end-to-end automation with Sutherland CATS
Leading U.S. Online Insurance Agency Boosts Lead Conversion by 7% and Scales to 720K Monthly Calls with Sutherland’s CX Solution
Discover how an insurance agency enhanced their ability to pre-qualify leads with Sutherland.
40% Increase in Business Volume: Sutherlands drives Digital Transformation for World’s Largest Classic Car Insurer
Discover how the world's leading classic car insurer partnered with Sutherland to enhance operational efficiency, reduce manual effort, and achieve a 40% increase in business volume through a comprehensive digital transformation.