Is This Really The New Normal?
Old tech won't suffice in the New Normal of remote work and virtual teaming. Real human connection demands modern technology platforms and business processes that are up to the task.
Supporting Today’s Connected Consumer
The technical landscape in US households has changed significantly, and the old models of break/fix support no longer meet consumer needs. Data-driven solutions and innovative support services can expand the tools and types of support services available to improve the user experience and drive new revenue opportunities.
Gauge Your Intelligent Automation Maturity
Robotic Process Automation: How Prepared Are You?
Sutherland Extends Lead in Experience-Led Digital Transformation, Adding Two Industry Veterans to Expand Digital Transformation Position Globally
Sutherland, the experience-led digital transformation company, expanded its position as leading pioneer in hyperautomation and in growth areas. With the addition of Banwari Agarwal – as Global Head of Banking, Financial Services and Insurance (BFSI) vertical and Global Head of Business Development for Intelligent Automation – Sutherland is even better prepared to harness over 35 years of success in transforming customer operations. Sutherland’s appointment of Vishal Bhatnagar as Head of Europe demonstrates Sutherland’s expanding global footprint and steady evolution across their clients’ digital transformation journey.
Maximize the Effectiveness of Salesforce in Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
8 Questions For Measuring The Effectiveness Of Salesforce In Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
How Leaders Drive Customer Success
Today, B2B customer consumption patterns are changing, and these changes have gathered speed with the pandemic. In many cases, subscription-based services are now providing customers a better alternative over outright purchase of a product. Subscription relationships are proving to be convenient to consume, are economically beneficial, and are generally easier to exit.
Modern Content: A Double-Edged Sword
Content is complicated. It’s 24/7, increasing 10x over the past few years alone.¹
Are You Making the Most of Salesforce in the Contact Center?
When the best of plans go bad, unintended consequences are often then result. You chose Salesforce to be a critical part of your tech stack for good reasons. But making the most of that investment continues long after initial implementation.
Are You Getting as Much Out of Salesforce in Your Contact Center as You Should Be?
Your rationale for choosing Salesforce was simple: Salesforce, by far, is the leading CRM in the world. And Salesforce Service Cloud has the potential to totally transform customer experience by automating processes, streamlining workflows, and supporting customer service agents. Users have found high value in using Salesforce & have received significant returns on their investment.