Sutherland Partners with Leading AI Provider to Create the Contact Center for the Future
Sutherland and Augment CXM to revamp the customer experience through first-of-its-kind, AI-powered solution for customer service agents
Sutherland Connect
Engage customers and improve customer loyalty through a comprehensive omnichannel cloud-based ‘Customer Experience as a Service’ platform.
Sutherland Shatters Annual Goal
Employees completed more than 400 classroom check-ups in partnership with the Champion Academy, surpassing last year’s total of 300
Sutherland | Cognitive Knowledge Engine (CKE) with Intent-AI technology
Sutherland’s Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. In fact, it's one of the first platforms to combine Enterprise Search and Artificial Intelligence to deliver real time prescriptive insights for real time customer experience. It's fast, frictionless, and highly relevant.
Sutherland Named a Leader in Everest Group Customer Experience (CX) Analytics Services PEAK Matrix Assessment 2019
Digital transformation forerunner recognized for its market impact and vision & capability in successful delivery of CX analytics services
Hey Google, Can You Understand Me Now? Good!
The recent update to Google Assistant is the biggest yet for the voice assistant. Could this finally push us deeper into a voice-activated world? Read more.
What Is BPM Technology? Understanding Tech’s Role in Process Management
BPM technology helps businesses translate data into useful action for driving new customer acquisition, minimizing churn, optimizing pricing, & more.
Sutherland | Engage
Today's brands need to be available anytime, anywhere and on any device while maintaining a hyper-personalized service.
What Is BPM? An Explainer Guide to Business Process Management
Sutherland helps businesses optimize their workflow through business process management. Learn all about how BPM can work for your business.
Extract | Sutherland
Sutherland Extract combines features seen in OCR and ICR solutions, with enhanced capabilities to improve document quality and processes. Learn more.