Streamlined workflows with intelligent automation
A multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.
Evolving from Enterprise Help Desk to End-User Focused Next Generation IT Service Desk
Download Sutherland's whitepaper on how they're evolution from enterprise help desk to end-user focused next generation IT Service Desk.
Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences to the Google Cloud Platform
Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the Managed Service Provider (MSP) ecosystem for GCP
Verego Awards Sutherland with Corporate Social Responsibility Certification in Multiple Locations Around the World
Sutherland, a leading global process transformation company, has once again received the prestigious Verego Corporate Social Responsibility (CSR) certification in multiple locations around the world.
AI: The Ace Up the Sleeve for Businesses Looking to Improve Customer Experience
In today's day and age, consumers are cutthroat. As they grow savvier, and with so many options available to get the goods and services they want, businesses throughout all industries are having to beef up their "customer-first" strategies lest they face the wrath of a scorned customer.
Sutherland’s Unified Desktop
It isn’t easy to provide a simple, quick, and memorable experience to health plan members. Today’s contact center processes often include long hold times while the employee looks up information, manages numerous disparate systems, or receives incorrect and delayed claims information. This fragmented process also requires weeks of training, leading to burnout and high turnover.
Sutherland set out to transform how members interact with their health plans. We created the Unified Desktop, a proprietary platform that transforms the way employees interact with the members by simplifying the tools and processes they use. Unified Desktop combines information from disparate sources and places all of them into one simple, easy-to-use interface. This simplifies processes, decreases training time, and lowers employee turnover.
How Secure is Data During RPA Deployment?
Is your organization exploring robotic process automation (RPA) but worrying about potential security risks? Read this article about RPA security.
Sutherland Receives Prestigious Verego Corporate Social Responsibility Certification
CSR Certification Validates Sutherland’s Commitment to Being a Socially Responsible Global Organization
Designing the Space Designed for Results
Designing the Sutherland Labs space to test new concepts and new ideas for results.
San Francisco Labs – A Culture of Diverse Experts
Learn more about Sutherland Labs and our culture of diverse experts.