Blog
Three Time Leader in Gartner Magic Quadrant 2017
Read about our business process that has led to being named a leader for the third consecutive Gartner Magic Quadrant report.
News
Sutherland Acquires Big Data Analytics Firm Nuevora
Acquisition Offers Clients Ideal Combination of Analytics Expertise and BPO Experience to Save Money, Time While Driving Customer Actions and Business Outcomes.
Blog
CX Metrics to Business Value: The Outcome-Based Imperative
Key Points Not long ago, customer experience was measured by how many calls were answered or how quickly issues were resolved. Activity was the metric: case volumes, handle times, and completion rates. Now, the question is far more demanding—and far more urgent. What measurable business outcome did this interaction create? Across industries, organizations are rethinking ...