DHL saves millions with Sutherland’s automation solution
Read how Sutherland deployed an automation solution for DHL to transform inefficient processes, established a central knowledge database and more!
Sutherland Named Leader in Automation and Transformation
In the recently released ISG Provider Lens report, Sutherland’s digital enabled Finance and Accounting services were recognized for industry leadership. The report referenced a growing trend towards clients needing innovative and technology-driven services and therefore evaluated companies on the ability to provide process transformation services. ISG defined four client archetypes based on vertical-specific services as ...
Three Time Leader in Gartner Magic Quadrant 2017
Read about our business process that has led to being named a leader for the third consecutive Gartner Magic Quadrant report.
Sutherland Acquires Big Data Analytics Firm Nuevora
Acquisition Offers Clients Ideal Combination of Analytics Expertise and BPO Experience to Save Money, Time While Driving Customer Actions and Business Outcomes.
CX Metrics to Business Value: The Outcome-Based Imperative
Key Points Not long ago, customer experience was measured by how many calls were answered or how quickly issues were resolved. Activity was the metric: case volumes, handle times, and completion rates. Now, the question is far more demanding—and far more urgent. What measurable business outcome did this interaction create? Across industries, organizations are rethinking ...