Intelligent Automation — Bringing Together the Best of RPA and Human-Like Cognitive Tech
Cognitive technologies transform process automation by adding human-like capabilities and intelligence to business operations. The result? Frictionless customer and employee experiences.
Intelligent Automation: Human-Like Tech Reinventing Ops and CX
Intelligent Process Automation brings together AI, machine learning and other cognitive tech to mimic the human capabilities that drive cost-effective operations and better CX.
Automated Physician Credentialing Cuts Revenue Loss, Raises Efficiency, Grows Accuracy, Shrinks Risk
Delays are typically baked into physician credentialing efforts. But it doesn't have to be that way. Smart AI credentialing prevents delays, improves revenue and accuracy and reduces risk.
Smart AI Credentialing Saves Time, Money, and Yields Better Patient Care
All hospitals gain from automated medical staff credentialing. SmartCred reduces costs while accelerating timelines.
OneTrust Partners With Sutherland, Leverages its Automation Expertise for Significant Productivity and Efficiency Gains
See how a major mortgage lender is processing 2,000 transactions monthly while cutting 160 personnel hours off its rate lock process leveraging Sutherland automation technology.
Perfecting Airline Customer Service On The Fly, Without Winging It
Airlines must pivot fast to keep customers happy. With the right digital solutions, airlines can respond to fluid conditions in real time, every time.
Supporting Today’s Connected Consumer
The technical landscape in US households has changed significantly, and the old models of break/fix support no longer meet consumer needs. Data-driven solutions and innovative support services can expand the tools and types of support services available to improve the user experience and drive new revenue opportunities.
How Concora Credit Saved $2.4 Million With Automation
View our case study on how Sutherland drastically improved the internal operations and automated key processes for Genesis Financial Solutions.
5 Ways Brands Can Be More Human in a Virtual World
The customer journey is increasingly consolidated on digital channels. That means modern brands must learn to be more human in their customer interactions mediated through screen, keyboard, headset, or chatbot.
Being Human in a Virtual World
The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once defined by visiting stores, attending public gatherings, or face-to-face conversations with salespeople are now—by necessity—being reimagined. Regardless of what happens with Covid, the need for brands to be more human in an increasingly virtual world is here to stay.