Service: Business Process as a Service

Whitepaper
Reinventing Credentialing: A Playbook for Health Plans Ready to Modernize, Optimize, or Transform (Ungated)

Credentialing is no longer a periodic administrative task. Credentialing delays are slowing provider onboarding, increasing compliance exposure, and straining member satisfaction. Additionally, the new NCQA standards require continuous monitoring, faster response times, and stronger audit readiness that has turned credentialing into a monthly proof-of-control. Yet many healthcare payers still rely on manual workflows, fragmented systems, ...

Whitepaper
Reinventing Credentialing: A Playbook for Health Plans Ready to Modernize, Optimize, or Transform

Credentialing is no longer a periodic administrative task. Credentialing delays are slowing provider onboarding, increasing compliance exposure, and straining member satisfaction. Additionally, the new NCQA standards require continuous monitoring, faster response times, and stronger audit readiness that has turned credentialing into a monthly proof-of-control. Yet many healthcare payers still rely on manual workflows, fragmented systems, ...

Whitepaper
Building a Future-Ready Healthcare Revenue Cycle with AI, Automation and Analytics

Healthcare providers are navigating shrinking margins, workforce shortages, rising denials, and increasing patient expectations. Traditional healthcare Revenue Cycle Management (RCM) solutions that are built on manual and fragmented workflows, are no longer able to sustain expected financial performance in modern healthcare. This whitepaper explores how healthcare providers are leveraging new-age RCM technologies in healthcare, including ...

Case Study
70% Reduction in Provider Enrollment Time for One of the Largest Healthcare Systems

Discover how Sutherland’s provider enrollment and credentialing services helped one of the largest healthcare systems reduce enrollment turnaround time by 70%.

Webinar
AI, Automation & Analytics: The Core of a Future-Ready Revenue Cycle (Ungated)

The Revenue Cycle Management (RCM) function has become a cornerstone of healthcare operations, now more than ever. Healthcare providers are under mounting pressure as margins shrink, workforce challenges persist, and care delivery models evolve. It’s time to rethink the revenue cycle as providers are compelled to explore innovative solutions to counter these financial pressures.  Artificial ...

Case Study
Sutherland’s Virtual Patient Care Solution Boosts Revenue for One of the Largest Physical Therapy Providers

Discover how Sutherland’s virtual care coordinators improved patient experience, boosted revenue, and streamlined operations for a leading U.S. physical therapy provider.

Infographic
Sutherland’s End-to-end Solutions for Healthcare Provider Operations

The healthcare providers are stepping into the next era of transformation, driven by the rapid evolution of new-age technologies and the promise of AI to reimagine care delivery and reinvent core processes and outcomes. And the patients? Their rising expectations include seamless access to care and more simplified, personalized interactions that feel genuine, not transactional. ...

Blog
New-age Healthcare Credentialing Solutions That Meet the Demands of Scale, Compliance, and Experience

Key Points Credentialing remains one of the most regulated and labor-intensive processes in healthcare. Every stakeholder has a vested interest in doing it right: Sutherland partners with health plans, delegated networks, and health systems to transform credentialing and recredentialing operations – combining AI-driven automation, integrated workflows, managed services, and upstream/downstream data optimization. “The goals of ...

Webinar
Reinventing Credentialing and Monitoring Compliance with Shared Models & Agentic AI (Ungated)

Traditional credentialing is redundant, costly, and frustrating for both health plans and providers. Regulatory changes are further impacting payers, delegated groups, and providers. Manual, repetitive processes, data errors, and slow onboarding: But it doesn’t have to stay this way. Join experts from Everest Group and Sutherland in an AHIP webinar as they reveal how payers ...

Video
Sutherland’s Shared Multi-Payer Credentialing Solution

Traditional credentialing is broken. According to a recent Sutherland–AHIP webinar survey, 50% of healthcare payers agree that credentialing is redundant, time-consuming, costly, and frustrating for both health plans and providers. So, what if there were a smarter way to eliminate the stress, reduce costs, and accelerate provider onboarding? Introducing: Sutherland’s Shared Multi-Payer Credentialing Solution Built ...

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