Reinventing Credentialing and Monitoring Compliance with Shared Models & Agentic AI
Speakers Experts from Sutherland, a leader in Payer Credentialing Services and Multi-Payer Credentialing Services, alongside Everest Group analysts, will share insights, trends, and practical takeaways.
Sutherland’s Payer Credentialing Solutions
In an era of rising regulatory complexity and growing provider networks, payers need a smarter, faster, and more scalable way to credential to avoid any delays. Sutherland’s Payer Credentialing solution combines advanced automation, data intelligence, and deep healthcare expertise to transform every step of the credentialing process. Powered by our SmartCred® platform and decades of credentialing experience, we help payers reduce ...
Year One Reflections: Key Lessons from CMS Secret Shopper Surveys for Health Plans
The launch of CMS’s Secret Shopper Survey mandate in January 2025 marked a significant shift for Qualified Health Plan (QHP) issuers. For the first time on a broad scale, plans were required to prove timely access to care through independent appointment-availability surveys, with strict thresholds: 15 business days for primary care and 10 for behavioral ...
Sutherland MultiPayer Credentialing Consortium
Credentialing is critical to payer operations, but traditional methods are redundant, costly, and frustrating for both health plans and providers. Each health plan independently verifies provider credentials, triggering repetitive tasks, high administrative burdens and delays in network participation. Sutherland is reimagining that reality with MultiPayer Credentialing Consortium – a transformative shared service model that simplifies ...
Sutherland Helps Hospitality Leader Boost NPS by 40 Points and Cut Costs by 42% Through Experience-Led Transformation
Discover how Sutherland helped a global hospitality brand boost NPS by 40 points, reduce costs by 42%, and recover $11M in revenue through AI, design thinking, and scalable CX transformation.
Sutherland helps Global Tech Leader Reduce Churn to <1% and Scale Customer Success Through Intelligent Automation
See how Sutherland helped a multinational technology company ramp up a successful customer success platform, cut costs, and churn rate.
Reimagining Airline Efficiency: Sutherland Helps Optimize Costs by 60% for Regional Aviation Leader
A leading Oneworld Alliance airline supercharges its digital transformation by leveraging Sutherland’s integrated financial BPaaS services, supporting 34 million transactions a year.
Strengthening Loyalty at Scale: How a Fortune 500 Tech Leader Reduced Churn by $2.3M Using Intelligent Automation
Discover how a global information services and software solutions leader leveraged intelligent automation and predictive analytics to enhance customer engagement, reduce manual effort, and achieve a $2.3 million annual reduction in churn.
Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization
How a major consortium modernized its silo-style operations through a strategic partnership, and a unique combination of market-leading technology and business process excellence.