Contact Centers Of the Future: A Profitable Proposition
Tomorrow's customer care function is a profit center, not a cost center. In fact, for some brands tomorrow is already here.
Customer Care Wakeup Call: Setting Your Clock For The Future
Seven trends will transform customer care by 2030. Is your company alert to the changes?
Data and AI Analytics Lead the Way To Growth
AI analytics optimizes experience data. It can lead the way to customer engagement, brand differentiation and CX-driven revenue growth.
5 Ways QSRs Can Learn What Diners Truly Think
QSRs ignore most customer intel. Not on purpose. There's a digital solution for that. Don't let your competitors beat you to it.
Most QSRs Don’t Know Their Customers That Well. Do You?
Customer opinion is a blind spot for QSRs. A big one. The good news? Digital solutions can solve the problem fast.
Five Promotional Pivots To Help CPGs Stay Nimble In Fluid Times
Today's CPGs must rethink core promotional strategies. From loyalty programs to coupons, digital solutions lead the way to greater consumer engagement.
How Direct-To-Consumer Engagement Helps CPGs Boost CSAT & Reduce Costs
D2C can improve CPGs' CSAT and costs. CPGs can convert widely disparate sets of consumer data into actionable intelligence that leads to profitable consumer engagement.
Perfecting Airline Customer Service On The Fly, Without Winging It
Airlines must pivot fast to keep customers happy. With the right digital solutions, airlines can respond to fluid conditions in real time, every time.
Scaling Customer Experience for an Automotive Leader
Read our case study about how Sutherland used AI and Analytics to put a global conglomerate's automotive retail entity on the road to success.
How CPGs Can Rise To The Direct-To-Consumer Challenge
In 2020, more than one-third of consumer-packaged goods brands (CPGs) started to develop direct to consumer (D2C) channels. This is a major shift for an industry that traditionally relied on retailers to distribute their products and to provide customer intelligence. This has forced many CPG firms to focus on learning more about their end consumers, what motivates them, and how they transact at the point of purchase.