Delivering Exceptional Guest Experience In Volatile Times
These days, dealing with uncertainty is the new definition of business as usual. What hasn't changed is the hospitality industry's laser focus on driving occupancy, RevPAR, loyalty/retention and competitively differentiated guest experiences.
Rethinking The Hotel Experience: Top 5 Ways To Greet Your Future Guest
Hotel occupancy is on the rise in many places, thanks to pent-up demand for leisure travel. While this is good news for hotels that have enough staff, overall revenue remains down for much of the hotel industry. That's because conventions and mid-week business bookings haven't rebounded to anywhere near pre-Covid levels in most markets. And there's no telling whether they ever will, now that video meetings are the norm.
Top 5 ways Customer-focused Airlines Can Stay Aloft
No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to accommodate millions of grounded customers while also rapidly implementing new safety protocols on near-empty flights. As domestic flights rebound in high-vax regions like the US, the biggest challenge now is making up for lost international and business class bookings. Here are the strategies customer-focused moves airlines can consistently apply to glide closer to profitability.
How Are Airlines And Hotels Adapting To Today’s Traveler?
Where to next? Answering this question is far easier for travelers than for hotels and airlines. Domestic travel is bouncing back in many regions, and pent-up demand for leisure trips abroad signals good news for the industry's conceivable future. However, the sector's largest profit engine, business travel, is a big unknown. It remains to be seen whether businesses and their employees will show a renewed appetite for corporate trips in today's Zoom-ubiquitous world.
Adapting to the New Retail Customer
Today's retail consumer is demonstrating different needs, preferences and purchase behaviors than they did just 18 months ago. But brands are responding—and fast. Learn some of the ways retail leaders are adapting their businesses to serve the post-pandemic customer. And explore how you might too.
How Are You Adapting to Today’s New Retail Customer?
The Covid-19 pandemic has triggered breaks in sometimes long-established consumption patterns. Customer behaviors have changed and changed again—often on the fly. Customer preferences have adjusted. Brand loyalties have been called into question.
It’s Time to Get to Know Your Customer. All Over again.
Pandemic or no pandemic, consumers want to be known, engaged, and rewarded. And brands are happy to oblige. Gaining a better understanding of your customer empowers personalization—helping them get more of the goods and services they desire, how and when they want them. The result? Businesses get better top and bottom lines and customer loyalty grows. It's a win-win proposition
4 Ways to Leverage Price Transparency Data to Your Advantage
The time is now for hospitals and health systems to use hospital price transparency data to their advantage and arm themselves with information. Read more.
Balancing AI and Humans to Combat Misinformation
Never before has the internet — and information we consume — been in such a considerable state of flux. We're facing a true crisis of misinformation, where fake news is 70 percent more likely to be retweeted than true stories.
Your Prices Are Public. Now What?
The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for hospitals. View our infographic with four pricing transparency truths that will help your organization thrive in the new regulatory landscape.