The Onboarding Advantage in Capital Markets
Client onboarding is a critical moment for capital markets firms. Manual, exception-heavy processes can delay assets, frustrate clients and increase compliance risk. As expectations for speed and transparency rise, onboarding has become a key driver of growth, retention and risk management. This whitepaper explores how AI-led onboarding helps firms shift from fragmented workflows to intelligent, ...
AI-Native Fiber Care: The Next Competitive Advantage in Connectivity
Key Points The fiber industry is investing heavily in AI for customer care. But many AI tools still focus on reporting, summaries, and analytics instead of improving the live customer interaction itself. For fiber operators, where support often involves complex diagnostics, field coordination, and partner handoffs, the real opportunity lies in AI that helps agents ...
Scaling Fiber Care without Scaling Complexity
Key Points Fiber growth is accelerating. In the U.S., fiber deployments reached a record 11.8 million new homes in 2025, bringing total FTTH passings close to 100 million. As the network expands, another critical challenge grows alongside it: building a care operation that can keep pace. Every new installation, service inquiry, billing question, outage, dispatch, ...
The Zero-Touch Back Office: Reclaiming Working Capital in CPG & Retail
Key Points $1.7 Trillion is Sitting Still Nearly $1.7 trillion in excess working capital is trapped on the balance sheets of the 1,000 largest U.S. public companies, according to The Hackett Group’s 2025 U.S. Working Capital Survey. That represents roughly 35% of gross working capital and 11% of revenue. At the same time, both days ...
The AI ROI Mirage in Banking (Ungated)
Banks are investing heavily in AI, but many programs still struggle to show a measurable financial impact. The problem is not always technology. It is the value frame. Most banking AI initiatives are still judged through a narrow productivity lens: hours saved, licenses deployed, headcount reduced. But in financial services, AI value often shows up ...
The AI ROI Mirage in Banking
Explore why productivity alone is not enough to measure AI ROI in banking, and how Sutherland’s six-lever framework helps financial institutions prove and scale AI value.
Sutherland’s End-to-end Solutions for Healthcare Provider Operations
The healthcare providers are stepping into the next era of transformation, driven by the rapid evolution of new-age technologies and the promise of AI to reimagine care delivery and reinvent core processes and outcomes. And the patients? Their rising expectations include seamless access to care and more simplified, personalized interactions that feel genuine, not transactional. ...
The Digital Assessment Imperative – An Actionable Framework for Success
Digital transformation efforts often fall short, not due to lack of planning or investment, but because enterprises fail to assess their readiness before they act. Without understanding where the business stands technologically, operationally, and culturally, even the most promising initiatives risk underdelivering. This point of view (POV) explores a strategic, always-on framework for digital assessment. ...
Driving Better Health Outcomes for Young Patients Through an Award-Winning Mobile Experience
Sutherland partnered with a leading healthcare institution to design and build a groundbreaking mobile application that empowers young patients to take charge of their health journey. The solution enhanced the patient experience and earned industry recognition for innovation and impact.
Sutherland Digital Acceleration Center: Co-Innovate, Collaborate and Build Next-Gen Solutions
At Sutherland’s Digital Acceleration Center, we leverage market-leading technology and business process excellence to build innovative ideas and solutions. We capitalize on customer insights from over three million daily interactions, and blend design thinking with a platform-led approach to drive measurable results with significant cost savings. With state-of-the-art Digital Acceleration Centers in San Francisco, London ...