Sutherland Wins Global Impact Sourcing Award (GISA) from IAOP and The Rockefeller Foundation
Sutherland announces winner of the IAOP’s 2020 Global Impact Sourcing Awards (GISA) for Impact Sourcing in a Large Provider Organization. Read more
Customer Journey Mapping How to Get Started
Customers expect their needs to be satisfied every time they engage with a brand. If an organization fails to deliver at any moment, it could trigger the end of the relationship. Of course, it is quid pro quo. Satisfied customers demonstrate greater brand loyalty. For example, organizations that prioritize customer experience transformation achieve an average annual ...
Why Your Business Can’t Modernize Without Digital Transformation
Digital transformation for business often means increased customer satisfaction and reduced costs. Read about new technology innovations in business here.
What Is BPM Technology? Understanding Tech’s Role in Process Management
BPM technology helps businesses translate data into useful action for driving new customer acquisition, minimizing churn, optimizing pricing, & more.
What Is BPM? An Explainer Guide to Business Process Management
Sutherland helps businesses optimize their workflow through business process management. Learn all about how BPM can work for your business.
Digging Deep Into Data Can Yield Huge Benefits When It Comes to Business Process Improvement
Businesses must prioritize business process transformation. More specifically, there needs to be a constant focus on rethinking and rebuilding business processes to match the speed and demand of today's customer-centric world.
Sutherland to Expand its Business Operations in Egypt
The company agrees with Egypt’s ITIDA to add 750 jobs in Alexandria with promising plans to open new site in Cairo.
Voice Tech’s Next Big Hurdle is Inclusivity
Voice-first technologies are on an upward trajectory of growth—one that shows no signs of stopping. Voice technology still showcases enough inherent biases that are preventing this technology from being holistically adopted.
Make Your Brand More Dynamic with an Experience Thinking Approach
In today's competitive marketplace, being a company without empathy for what your consumers care about automatically places your company behind the pack.
Sutherland is a Leader in F&A Process Transformation
ISG named Sutherland a leader in financial and accounting services. Read our approach to process transformation in the F&A space.