The Storm Every Bank Faces — And the Few That Will Rise Through It
For financial institutions, 2025 is not just another cycle. Fee income is eroding, credit losses are ticking up and customers are comparing their banking experience to the best of Big Tech. Every CXO knows the playbook: cut costs, push digital, tighten risk..In a recent Everest Group survey of over 220 global BFS enterprises, firms found ...
Transforming Order-to-Cash for a Global Logistics Leader, Delivering $150M in Improved Cash Flow
Discover how Sutherland transformed Order-to-Cash for global logistics leader—delivering $150M in cash flow gains and scalable global business services operations.
Achieving a 30% DSO Reduction and £500K in Write-Off Savings: An Order-to-Cash Transformation for a Global Logistics Major
Learn how Sutherland helped a global logistics company digitally reimagine Order-to-Cash—achieving a 30% reduction in DSO, £500K in write-off savings, and 40% auto-allocation uplift.
Scaling Scholarship Operations to Transform CX for a Leading Non-Profit, Supporting $2B+ in Educational Aid
Explore how Sutherland empowered a client to confidently manage over $2 billion in scholarship disbursements –with scalable operations, 29,000 weekly reimbursements, and enhanced efficiency.
Transforming F&A for a Leading Manufacturer, Driving 40% TCO Reduction and 38% Productivity Gains
Discover how Sutherland helped a PE-owned manufacturer reduce SG&A costs, improve finance productivity by 38%, and enable faster M&A integrations across 22+ plants.
Achieving 50% Cost Savings in AP and Collections for a Global Printing Technology Leader
See how Sutherland delivered a digital-first transformation for a global printing tech company—cutting AP and collections costs by 50%, reducing backlog, and boosting CSAT.
What Is Omnichannel Customer Experience and How to Improve It?
An overwhelming majority of today's consumers rate customer experience as more important to their product preference and purchase decision versus price. Omnichannel customer experience has become the bedrock of successful customer experience strategies. Today, 9 out of 10 customers desire an omnichannel experience.
Sutherland helps Global Tech Leader Reduce Churn to <1% and Scale Customer Success Through Intelligent Automation
See how Sutherland helped a multinational technology company ramp up a successful customer success platform, cut costs, and churn rate.
Strategic Automation Powers 6% Revenue Growth and 11% Workforce Efficiency for Leading Floral Gifting Company
Discover how a premier floral gifting company leveraged intelligent automation to enhance customer support during peak seasons, reduce manual effort, and achieve a 6% increase in topline revenue.
Sutherland delivers $2.7M in Cost Savings and 20% Performance Uplift for World Kinect Corporation with Oracle Workload Migration to AWS Cloud
Discover how World Kinect Corporation achieved operational efficiency and bolstered security through the seamless migration of Oracle workloads from On-premises to the AWS Cloud.