Closing the ERP Value Gap to Enable AI-Ready Operations
Cloud ERP was meant to create standardized, scalable operations and enable AI-driven innovation. But many organizations are still dealing with fragmented processes, delayed reporting, customization debt, manual workarounds, and reporting gaps that make it harder to realize ROI or use embedded AI at scale. This whitepaper explains how enterprises can close the ERP value gap ...
AI-Native Fiber Care: The Next Competitive Advantage in Connectivity
Key Points The fiber industry is investing heavily in AI for customer care. But many AI tools still focus on reporting, summaries, and analytics instead of improving the live customer interaction itself. For fiber operators, where support often involves complex diagnostics, field coordination, and partner handoffs, the real opportunity lies in AI that helps agents ...
Scaling Fiber Care without Scaling Complexity
Key Points Fiber growth is accelerating. In the U.S., fiber deployments reached a record 11.8 million new homes in 2025, bringing total FTTH passings close to 100 million. As the network expands, another critical challenge grows alongside it: building a care operation that can keep pace. Every new installation, service inquiry, billing question, outage, dispatch, ...
The Zero-Touch Back Office: Reclaiming Working Capital in CPG & Retail
Key Points $1.7 Trillion is Sitting Still Nearly $1.7 trillion in excess working capital is trapped on the balance sheets of the 1,000 largest U.S. public companies, according to The Hackett Group’s 2025 U.S. Working Capital Survey. That represents roughly 35% of gross working capital and 11% of revenue. At the same time, both days ...
224% Call Surge Absorbed: Scalable 24×7 Support Model Delivered for a Global Payroll Leader
Discover how Sutherland enabled 24x7 global support for an entertainment payroll leader with rapid ramp-up, omni-channel coverage and scalable operations.
Strengthening Financial Controls for a leading US semiconductor manufacturer
A leading U.S. semiconductor manufacturer strengthened financial controls by reviewing 800 SOPs, implementing 100+ risk controls, and improving audit readiness with Sutherland.
58K E-Commerce Return Claims Reviewed with 95% QA Accuracy
A leading U.S. e-commerce company improved fraud detection by reviewing 58K delivery and return claims with 95% QA, detecting 254 fake police reports, and achieving a 90%+ two-day resolution rate.
Digital Operations Innovation Playbook for Banking & Financial Services: Predictive, Profitable, Scalable
Lenders are operating under a converging set of pressures that make profitable growth harder to sustain. With delinquency rising, origination costs climbing, and macroeconomic policy remaining difficult to predict, sustaining profitable loan growth now depends on operational precision as much as on pricing strategy. As banks expand, manual steps, inconsistent workflows, and disconnected systems amplify ...
Keeping the OPEN Sign On: Rethinking Licenses and Permits in Retail
Keep every store legally OPEN at enterprise scale. Licenses and permits are the foundation of retail revenue, but manual, fragmented processes turn them into risks. As compliance grows more complex, retailers face delayed openings, lost sales, and increased scrutiny when filings stall or licenses lapse. At enterprise scale, with thousands of locations and tens of ...
Recasting the Insurance GCC: From Cost Engine to AI-native Value Creator
Key Points Recently, I sat in a room with 17 Insurance GCC leaders in Bangalore during a roundtable hosted in partnership with HFS. What struck me was not curiosity about AI. That debate is settled. Everyone in the room understood its inevitability. What emerged instead was a deeper tension. Insurance Global Capability Centers (GCCs) have ...