Humanity in Retail Customer Experiences: Navigating the Risks and Rewards of AI Transformation (Ungated)
The retail industry is at a pivotal moment. Technology is redefining how and where interactions happen—but not why they happen. At the core of every transaction is the need for meaningful human connection. The CCW–Sutherland Retail CX Report reveals that while most retail leaders view AI as essential to transforming customer experience, only a few ...
Humanity in Retail Customer Experiences: Navigating the Risks and Rewards of AI Transformation
Meet the Speakers Experts from Sutherland’s Retail & CPG practice will share firsthand insights, industry trends, and practical strategies to help you transform your retail customer experience. Each speaker brings deep expertise in retail innovation and digital transformation—delivering actionable guidance to drive your CX initiatives forward.
Strategic Financial Partnership: Driving Profitability and Scalability for Restaurants and Franchises
Multi-location retailers and restaurant franchises face mounting finance challenges. Manual cash handling can quietly drain up to 10–15% of revenue in operational costs . Even as digital payments rise, cash still plays a critical role—particularly in QSR and franchise formats. The result? Finance teams struggle with costly logistics, slow reconciliations, and compliance headaches across hundreds ...
Driving 33% Improvement in Collections Efficiency & Charge-off Rate Reduction for a Leading US Fintech Lender
Discover how Sutherland helped a top US fintech lender enhance credit and collections, achieving a 33% boost in efficiency, reduced charge-off rates, and $250K+ in direct savings through analytics-driven strategies and scalable solutions.
Delivering Higher Collections Efficiency & 30% Opex Reduction for a Leading Credit Card Issuer
Learn how Sutherland partnered with a leading credit card provider to transform its collections lifecycle using analytics-led dialing, intelligent process optimization, and a structured quality framework—achieving a 30% Opex reduction, 15% drop in customer complaints, and a 99% quality score.
The Storm Every Bank Faces — And the Few That Will Rise Through It
For financial institutions, 2025 is not just another cycle. Fee income is eroding, credit losses are ticking up and customers are comparing their banking experience to the best of Big Tech. Every CXO knows the playbook: cut costs, push digital, tighten risk..In a recent Everest Group survey of over 220 global BFS enterprises, firms found ...
Transforming Order-to-Cash for a Global Logistics Leader, Delivering $150M in Improved Cash Flow
Discover how Sutherland transformed Order-to-Cash for global logistics leader—delivering $150M in cash flow gains and scalable global business services operations.
Achieving a 30% DSO Reduction and £500K in Write-Off Savings: An Order-to-Cash Transformation for a Global Logistics Major
Learn how Sutherland helped a global logistics company digitally reimagine Order-to-Cash—achieving a 30% reduction in DSO, £500K in write-off savings, and 40% auto-allocation uplift.
Scaling Scholarship Operations to Transform CX for a Leading Non-Profit, Supporting $2B+ in Educational Aid
Explore how Sutherland empowered a client to confidently manage over $2 billion in scholarship disbursements –with scalable operations, 29,000 weekly reimbursements, and enhanced efficiency.
Transforming F&A for a Leading Manufacturer, Driving 40% TCO Reduction and 38% Productivity Gains
Discover how Sutherland helped a PE-owned manufacturer reduce SG&A costs, improve finance productivity by 38%, and enable faster M&A integrations across 22+ plants.