Achieving 50% Cost Savings in AP and Collections for a Global Printing Technology Leader
See how Sutherland delivered a digital-first transformation for a global printing tech company—cutting AP and collections costs by 50%, reducing backlog, and boosting CSAT.
What Is Omnichannel Customer Experience and How to Improve It?
An overwhelming majority of today's consumers rate customer experience as more important to their product preference and purchase decision versus price. Omnichannel customer experience has become the bedrock of successful customer experience strategies. Today, 9 out of 10 customers desire an omnichannel experience.
Sutherland helps Global Tech Leader Reduce Churn to <1% and Scale Customer Success Through Intelligent Automation
See how Sutherland helped a multinational technology company ramp up a successful customer success platform, cut costs, and churn rate.
Strategic Automation Powers 6% Revenue Growth and 11% Workforce Efficiency for Leading Floral Gifting Company
Discover how a premier floral gifting company leveraged intelligent automation to enhance customer support during peak seasons, reduce manual effort, and achieve a 6% increase in topline revenue.
Sutherland delivers $2.7M in Cost Savings and 20% Performance Uplift for World Kinect Corporation with Oracle Workload Migration to AWS Cloud
Discover how World Kinect Corporation achieved operational efficiency and bolstered security through the seamless migration of Oracle workloads from On-premises to the AWS Cloud.
Leading U.S. Online Insurance Agency Boosts Lead Conversion by 7% and Scales to 720K Monthly Calls with Sutherland’s CX Solution
Discover how an insurance agency enhanced their ability to pre-qualify leads with Sutherland.
40% Increase in Business Volume: Sutherlands drives Digital Transformation for World’s Largest Classic Car Insurer
Discover how the world's leading classic car insurer partnered with Sutherland to enhance operational efficiency, reduce manual effort, and achieve a 40% increase in business volume through a comprehensive digital transformation.
14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
Reimagining Airline Efficiency: Sutherland Helps Optimize Costs by 60% for Regional Aviation Leader
A leading Oneworld Alliance airline supercharges its digital transformation by leveraging Sutherland’s integrated financial BPaaS services, supporting 34 million transactions a year.
Maximizing Revenue Potential: Sutherland Helps Leading Scandinavian Airline Scale Ancillary Sales by 94%
Discover how a leading Scandinavian airline leveraged intelligent automation and targeted training to enhance customer experience, reduce manual effort, and achieve a 94% increase in ancillary sales.