Leading U.S. Online Insurance Agency Boosts Lead Conversion by 7% and Scales to 720K Monthly Calls with Sutherland’s CX Solution
Discover how an insurance agency enhanced their ability to pre-qualify leads with Sutherland.
40% Increase in Business Volume: Sutherlands drives Digital Transformation for World’s Largest Classic Car Insurer
Discover how the world's leading classic car insurer partnered with Sutherland to enhance operational efficiency, reduce manual effort, and achieve a 40% increase in business volume through a comprehensive digital transformation.
14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
Reimagining Airline Efficiency: Sutherland Helps Optimize Costs by 60% for Regional Aviation Leader
A leading Oneworld Alliance airline supercharges its digital transformation by leveraging Sutherland’s integrated financial BPaaS services, supporting 34 million transactions a year.
Maximizing Revenue Potential: Sutherland Helps Leading Scandinavian Airline Scale Ancillary Sales by 94%
Discover how a leading Scandinavian airline leveraged intelligent automation and targeted training to enhance customer experience, reduce manual effort, and achieve a 94% increase in ancillary sales.
30% Uplift in Quality Assurance: Transforming Customer Exprience for a Leading Clean Energy Provider
Sutherland collaborated with a leading U.S.-based clean energy provider to overhaul its customer care operations. By integrating advanced analytics, intelligent automation, and AI-driven knowledge management, the partnership achieved significant improvements in quality assurance, operational efficiency, and customer satisfaction.
Transforming Mortgage Operations for a Global Investment Bank, Delivering 30% Reduction in Origination Costs
Discover how Sutherland helped a leading investment bank transform its mortgage origination process to reduce costs, improve efficiencies and accuracy, and increase customer satisfaction.
E-Commerce Giant Saves $300M and Reduces Returns with Smarter Content Strategy
A global leader in e-commerce and retail technology, specializes in delivering an unparalleled shopping experience to millions of customers worldwide. Known for its vast product catalog, innovative services, and customer-centric approach, the client has set a benchmark in customer excellence.
boAt Slashes Picking Time 50-80% & Recovers 4% Revenue Loss
Sutherland’s eSeal transformed boAt’s inventory and warranty management processes, addressing key operational pain points and delivering significant efficiency gains.
Global Automotive Lubricants Giant Recovers 4% Revenue and Cuts Inventory Loss by 3% with Real-Time Visibility
Learn how Sutherland helped a leading global automotive lubricant company achieve real-time visibility across its production process and secondary sales channels to enhance overall supply chain efficiency.