Human + AI in Claims: Designing the Operating Model

Featured Speakers:

Laurel Jordan Senior Principal, Datos Insights
Jason Meyer COO, United Life Insurance Company
Anshu Biswas Managing Client Partner, Sutherland

AI is rapidly changing how claims get handled, but technology alone does not transform a claims organization. The real differentiator is the operating model: how work is split between AI agents and people, how decisions are governed, and how teams are equipped to work together.

In this webinar, learn how insurers can move beyond isolated pilots and design a claims operating model where AI takes on routine, high-volume work while claims professionals focus on judgment, empathy and complex decisions.

Key takeaways:

Where AI and automation fit across the claims lifecycle, and where human expertise remains essential
How to define roles, workflows and handoffs between AI agents and claims professionals
How to build governance, oversight and trust into AI-assisted decisions
How to prepare and upskill claims teams for what comes next