Scaling Trust: How Trustpilot & Sutherland Safeguard the Digital Experience

Every review, listing, and interaction on a digital platform is a small test of trust, and bad actors are finding more sophisticated ways to exploit the system. Generative AI now allows fraudsters to manufacture convincing fake reviews and scale coordinated attacks much faster than static rules can catch them. At the same time, regulators are tightening compliance windows, forcing platforms to adapt quickly.

In this session, leaders from Trustpilot and Sutherland go inside the operating model behind one of the internet’s most trusted review platforms. Discover how human judgment, AI, and cross-functional alignment work together to keep a global marketplace safe at scale, without slowing the business down.