Sutherland is proud to be recognized as a Leader in the ISG Provider Lens® Insurance Strategic Advisory and Enablement Services 2026 report. This recognition highlights our ability to help insurers navigate AI-led modernization, customer experience transformation, and operational reinvention through a unique combination of strategic advisory, digital innovation, and insurance domain expertise.
Leading the Future of Insurance Advisory and Transformation
Sutherland’s position as a Leader reflects our ability to help insurers transform customer and operational experiences through AI-driven advisory, digital transformation frameworks, and outcome-focused consulting. By combining customer experience strategy with insurance process expertise, we help carriers accelerate modernization while delivering measurable business value.
“Sutherland provides a distinctive experience-led insurance consulting offering fusing CX advisory depth, an AI-driven roadmap and a digital transformation perspective tailored to P&C and life insurers globally.”
— Ashish Jhajharia and Sandhya Navage, ISG Analysts
Why We’re Recognized
- AI-Powered Insurance Advisory: Leveraging Sutherland Sentinel AI and conversational intelligence capabilities to transform policyholder journeys, agent enablement, and service economics.
- Human-Centered Design Expertise: Combining CX strategy, journey orchestration, and digital experience design to help insurers improve customer outcomes and operational performance.
- Insurance Process Reinvention: Driving transformation across underwriting, claims, policyholder servicing, and distribution through digital-first consulting and operational redesign.
- Outcome-Based Transformation: Integrating GenAI, automation, and design thinking to help insurers modernize operations while delivering measurable business impact.
Transform Insurance Operations with Sutherland
From customer experience transformation and AI adoption to operational modernization and process reinvention, Sutherland helps insurers create agile, future-ready organizations that deliver better business outcomes and policyholder experiences.