Airlines are moving from legacy ticket-centric models to dynamic, offer- and order-based retailing. This is not simply a technology refresh. It requires coordinated change across strategy, organization, processes, culture, and day-to-day operations, often while internal IT teams are already focused on maintaining existing systems.
Produced by T2RL with the cooperation of six airline-focused systems integrators, including Sutherland, this whitepaper examines the role an SI can play in turning disconnected projects into an integrated enterprise program. It explores how the right partner can bring airline expertise, scalable engineering capacity, program and change management, quality assurance, cross-industry learning, and shared architecture and governance.
Download the whitepaper to learn:
- Why airlines need external support for commercial transformation
- How SI engagement can evolve from task-based resourcing to outcome-aligned partnerships
- What airlines should assess before selecting a systems integrator
- How RFPs, contracts, SLAs, governance, IPR, skills, and cultural fit shape success
- Why modular airline retailing will make integration expertise increasingly important
