Today’s patients expect convenience, empathy, and seamless digital interactions, while providers face fragmented systems, administrative burdens, and rising costs. Meeting these expectations requires transforming patient engagement across every touchpoint.
Sutherland helps providers reimagine the patient journey with AI-led solutions and deep healthcare expertise. We enable personalized, frictionless, and data-driven experiences that improve engagement, streamline operations, and reduce costs while delivering human-centered care on the patient’s terms.
5-15%+
Improvement in First Call Resolution
24%
Contact Deflection
30%+
Reduction in Operational Cost
10-20%
Improvement in Net Patient Satisfaction Score (NPS)
2x
Dynamic Staffing Efficiency Unlocked
70%+
Improvement in Agent Productivity
Case Studies
Our Solutions
Optimize your patient-facing processes to meet patients’ growing demands for convenience, intelligence, and service availability on their terms. We combine design thinking, digital engineering, and AI embedded into live patient interactions to deliver consistent, high-quality experiences at scale.
Patient Access Solutions
Build a high-performance revenue cycle with accurate data to avoid denials and maximize reimbursement.
Patient Engagement Strategy and Roadmap
Design human-centric experiences using design thinking and roadmaps to drive measurable engagement outcomes.
Healthcare Contact Center
Scalable, omnichannel hubs with 24/7 virtual agents ensuring a seamless, high-availability patient experience.
Tele-Sales with Licensed Agents
Drive patient volume with personalized, compassionate guidance from licensed agents who promote wellness services.
CRM and Campaign Management
Implement and optimize leading CRM platforms to centralize patient management and streamline personalized outreach.
Patient Survey and Feedback Management
Measure satisfaction and identify service issues through structured surveys to improve the quality of care.
Patient Financial Services
Enable swift, accurate billing and RCM with multi-channel payments and counseling to foster trust.
Managed Patient Support
Operate end-to-end patient support workflows with AI-enabled orchestration and continuous improvement at scale.
Managed Compliance Operations
Maintaining institutional-grade security and HIPAA compliance through automated audit and monitoring protocols.
Agent Success
An AI-powered co-pilot for support agents, providing real-time cues and data to enable more effective patient service.
Conversational Al
Automating support with AI-based response systems to deliver full self-service and significantly reduce service costs.
Digital Patient Engagement Solutions
Build custom web/mobile apps and portals using design thinking to deliver a frictionless, loyal, and patient-centric experience.
Sutherland CX360®
An AI-led intelligence platform that analyzes every patient conversation across channels for actionable journey insights.
Sutherland Connect
An AI-powered omnichannel platform that unifies patient communications into a single, secure digital foundation.
SmartLeap® Helptree
AI-powered decision trees that help agents identify root causes in real-time for faster, richer patient resolutions.
Sutherland Translate Al®
Breaking language barriers with real-time, AI-powered multilingual support for a diverse and global patient base.
Challenges We Solve
Why Sutherland
Human-Centric Design Thinking
Designing patient journeys that prioritize empathy while dissolving operational friction and technical debt.
Unified CX Intelligence
Turn multi-channel conversation data into operational and actionable insights.
Outcome-Based Engagement
Aligning our success with yours through commercial models tied directly to your business outcomes.
Deep Healthcare Domain Expertise
Leveraging 18+ years of experience and 5,000+ healthcare domain specialists to deliver superior patient outcomes.