Despite being one of the most expensive healthcare systems in the world, the U.S. continues to underperform on access, quality, and patient outcomes. Care delays, outdated legacy systems, and growing administrative burdens are eroding the patient experience—while healthcare providers face rising costs and mounting compliance challenges.
At the same time, digital transformation remains difficult. Constantly evolving federal and state mandates, along with complex payer requirements, make technology change feel risky and resource-intensive.
So how can providers improve patient experience, access, and outcomes—without overhauling their entire infrastructure?
This whitepaper from Sutherland offers a data-driven roadmap to help healthcare providers automate and optimize key clinical workflows—particularly pre-encounter and point-of-care processes that directly impact the patient experience.
Why Automation Matters for These Specific Processes?
When providers remove friction from scheduling, benefit verification, and prior authorization:
- Patients get faster access to care—with less stress and fewer denials.
- Clinicians reclaim time to focus on delivering compassionate, high-quality care.
- Organizations strengthen financial health and compliance readiness.
Automation isn’t just about efficiency—it’s a strategic lever to elevate patient experience and outcomes in a tightening healthcare economy.
What You’ll Learn
- How to rapidly identify automation opportunities in clinical operations in a more accurate manner?
- 3 workflows where intelligent automation is transforming patient access and care delivery
- How to reduce manual processing times and appointment abandonment?
- How to mitigate the risk of uncompensated care costs?
Uncover proven strategies to modernize healthcare operations and elevate patient experience now.