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Today’s patients expect more than just treatment. They demand convenience, empathy, and seamless digital interactions. For providers, that means navigating fragmented systems, administrative burdens, and rising operational costs, while still improving patient experience across every touchpoint and providing timely information to patients on their channel of choice.
At Sutherland, we help providers address these challenges and reimagine the patient journey. With deep expertise in healthcare
patient experience and AI-led proprietary digital tools, we empower healthcare providers to deliver personalized, frictionless, human-centered, and data-driven care experiences—on the patient’s terms, while reducing provider operating costs.
OUTCOMES DELIVERED
Improvement in
First Call Resolution
Contact Deflection
Reduction in Operational Cost
Improvement in Net Patient Satisfaction Score (NPS)
Dynamic Staffing Efficiency Unlocked
Improvement in Agent Productivity
Challenges We Solve
Protecting Patient Data
Protect sensitive information without compromising security and confidentiality.
Managing High Patient Volumes
Deliver personalized care at scale with confidence.
Elevating Patient Experience
Enhance support quality through empathy-driven, emotionally intelligent interactions.
Driving Operational Efficiency
Leverage advanced technologies built for modern healthcare demands.
Reducing Manual, Time-Consuming Tasks
Automate repetitive work so teams can focus on care that enhances clinical satisfaction.
Providing a Complete Patient Picture
Leverage data-driven insights beyond the EMR to understand full patient context and deliver consistent, high-quality care experiences.
Improving Health Outcomes
Boost engagement and empower patients through targeted educational outreach that drives healthier behaviors and lowers care costs.
Maintaining Regulatory Compliance
Simplify navigation of complex healthcare regulations.
Our Solutions
Simplify your patient-facing processes to meet patients’ increasing demands for convenience, intelligence, and the availability of services on their terms.
Patient Engagement Strategy & Roadmap
Design experiences that put humans first. Our patient experience consulting services help you create a patient-centric experience and engagement strategy that integrates design thinking, operating model transformation, roadmap and measurable outcomes.
Digital Patient Engagement Solutions
Healthcare Contact Center Services
Tele-Sales with Licensed Agents
CRM/Campaign Management
Online Community Management
Patient Survey & Feedback Management
Patient Financial Services
Platforms
Analyze every patient conversation for actionable insights across channels and the end-to-end patient journey with an AI-led CX intelligence platform.
Sutherland CX360®Automate support interactions for full self-service capabilities and reduce costs with an AI-based conversational response system.
Conversational AIAI-powered omnichannel patient experience platform.
Sutherland Connect®AI-powered aide for patient support agents for more effective service.
Agent SuccessHelp agents quickly identify root causes of patient issues for a richer user experience with a real-time, smarter decision tree system – powered by AI.
SmartLeap® HelptreeAI-powered multilingual support solution for a global patient base.
Sutherland Translate AI®