Our Thinking

Blog Richard Jordan, Vice President of Provider and Life Sciences

4 Ways to Leverage Price Transparency Data to Your Advantage

April 20, 2021

The Centers for Medicare and Medicaid Services’ new rule on hospital price transparency went into effect on January 1, 2021. A recent analysis from Guidehouse found that approximately 70% of hospitals are already compliant with this regulation. But being compliant does not mean that you are leveraging hospital pricing data for strategic advantage. Is your hospital or health system prepared to optimize your price transparency information to best position your organization?

Blog Owen Daly-Jones, SVP Head of Insight & Design at Sutherland Labs

Embracing creativity in times of change

April 19, 2021

When experiencing crisis and change - take a global pandemic for example - businesses and brands often need help to adapt and keep pace. Faced with uncertainty, adopting a creative mindset can help brands open new conversations and seize pivotal opportunities

infographic Donna Tuths, Chief Transformation, Innovation & Marketing Officer

Infographic - 10 Things You Need to Know About Online Reviews

April 18, 2021

Through a combination of automation, AI and human empathy, your business can continually conduct customer conversations that matter, leading to relationships that last. While none of this is rocket science, mastering online reviews involve key tenets that many companies overlook.

Blog Neil L Armstrong AMP Head of Global Business Development

Build Borrower Trust and Confidence by Transforming the Mortgage Servicing Customer Experience

April 13, 2021

Securing a mortgage is just the beginning of a commitment—and relationship—that’s likely to last for many years. Effective mortgage servicing is critical to maintaining customer relationships, improving margins, and reducing the risk of customer attrition and defaults.

infographic Sutherland Editorial

Infographic: Moderating Content -- Human vs. Machine

March 25, 2021

Fake news is 70% more likely to be shared than truth. In our Age of Misinformation, a better approach to content moderation is required to protect and nurture communities and conversations vital to your brand.

Blog Sutherland Editorial

Balancing AI and Humans to Combat Misinformation

March 25, 2021

Never before has the internet — and information we consume — been in such a considerable state of flux. We’re facing a true crisis of misinformation, where fake news is 70 percent more likely to be retweeted than true stories.

infographic Sutherland Editorial

5 Ways Brands Can Be More Human in a Virtual World

March 11, 2021

The customer journey is increasingly consolidated on digital channels. That means modern brands must learn to be more human in their customer interactions mediated through screen, keyboard, headset, or chatbot.

infographic David Gascoigne, Richard Jordan & Paul Balcerzak

Infographic: Your Prices Are Public. Now What?

March 04, 2021

The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for hospitals. View our infographic with four pricing transparency truths that will help your organization thrive in the new regulatory landscape.

infographic Bharat Chadda, Senior Vice President and Global Head, Technology Vertical

Infographic: Top 5 Factors Standing in the Way of Smart Home Adoption

March 01, 2021

Learn about the top five customer service and support factors impacting the purchase and adoption of connected consumer devices for households.

Blog Tanwir Danish, Chief Analytics Officer

Auto Loan Portfolio Risk Management

February 26, 2021

Do you have a single source of truth to manage and mitigate the risk associated with your auto loan asset portfolio? With auto loan delinquencies trending at record highs, leading banks are aspiring to empower their decision makers across origination, risk management and collections to gain a 360-degree view of their auto loan customer portfolio. Such a single source of truth allows decision makers to proactively manage delinquency risk and run effective collection operations to mitigate that risk.

Blog Donna Tuths, Chief Transformation, Innovation & Marketing Officer

Being Human in a Virtual World

February 26, 2021

The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once defined by visiting stores, attending public gatherings, or face-to-face conversations with salespeople are now—by necessity—being reimagined. Regardless of what happens with Covid, the need for brands to be more human in an increasingly virtual world is here to stay.

Blog Bharat Chadda, Senior Vice President and Global Head, Technology Vertical

Top 5 Support Factors Influencing the Purchase and Adoption of Connected Consumer Devices

February 21, 2021

Over the past 10 years, the technology landscape in US homes has evolved significantly. The proliferation of connected consumer devices inside the home means old customer support models need to be reconsidered. Both the tools and the types of support needed have changed.

Blog David Gascoigne, Richard Jordan & Paul Balcerzak

Your Prices Are Public. Now What? Make Price Transparency Your Differentiator.

February 21, 2021

As the new Price Transparency of Hospital Standard Changes regulation goes into effect, your organization needs to modernize its processes so your pricing data becomes an asset in explaining your services to consumers.

Blog Donna Tuths, Chief Transformation, Innovation & Marketing Officer

Privacy to Primacy: Transforming Remote Interactions into Winning Experiences

February 16, 2021

Here are Sutherland's top Customer Experience predictions for 2021.

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Top 4 Imperatives to Ensure Remote Workforce Security

January 31, 2021

Adopting and maintaining a large-scale remote work model comes with a range of security risks. Organizations critically need solutions that ensure private information remains just that: private and secure, even as employees work from home.

Blog Ken Wahl, Senior Vice President and Global Lead for Finance & Accounting

The Most Important Quality in a Finance Employee?

January 06, 2021

As we enter an increasingly automated world, talent cultivation and retention must adjust accordingly.

Blog Zolon Wilkins, Vice President of Travel, Transportation, Hospitality and Logistics

Staying Hospitable During A Pandemic

December 22, 2020

While COVID 19 has inflicted a devastating blow, it is fascinating to see how the industry has quickly adapted and evolved.

Blog Vikas Verma, VP & Global Head of Research

3 Ways to Future-Proof Your Content

December 09, 2020

Factors like the focus on digital, rise of personalization, and explosion of different channels have emphasized the importance of a solid content pipeline.

Blog Ken Wahl, Senior Vice President and Global Lead for Finance & Accounting

3 Reasons Intelligent Automation Is the Future of Finance

November 30, 2020

Where a finance and accounting (F&A) department sits in terms of digital maturity often reflects where an organization sits as a whole.

Blog Sutherland Editorial

Meet Your New CFO: A Futurist and Strategic Business Partner

November 30, 2020

Prior to the onset of digital transformation, a Chief Financial Officer (CFO) was captain to an organization’s ship charting their finance journey.

Blog Iris Goldfein, Chief People Officer

Why Employee Happiness Is Critical to a Successful Remote Workforce

November 16, 2020

As organizations embrace remote work as the new norm, employee happiness must remain a top priority. Learn how to foster an engaged, successful workforce.

Blog Jim Lusk, Chief Financial Officer

The Reality of Managing a Remote Workforce

November 16, 2020

As remote work remains a reality, organizations must keep employees engaged, encourage productivity, and equip them with the right tools. Learn more.

Blog Doug Gilbert, Chief Information Officer & Chief Digital Officer

4 Must-Haves to Secure Remote Operations

November 16, 2020

As employees work from home, hackers can compromise vulnerable personal networks & devices to steal data. Adopt these 4 security must-haves to stay safe.

Blog John Abou, CEO, Technology, Media and Communications

How Machines Can Help Your Human Employees Work More Productively From Home

November 16, 2020

As businesses support their remote workforces, leaders are exploring how to better use technology to provide higher-value work for their employees.

Blog Vikas Verma, VP & Global Head of Research

Creating Customer Loyalty Through Content Experience

November 06, 2020

From storefront content creation to product listings and SKU management, we create high-quality content that allows for data mining and personalization.

Blog Vikas Verma, VP & Global Head of Research

Understanding the Human Element of Moderation

November 06, 2020

By identifying inaccuracies and flagging malicious or inappropriate posts for removal, moderators help users enjoy all the benefits of social media.

Blog Sutherland Editorial

Mitigating Misinformation: Insights from Our Second Content Café

October 08, 2020

Blog Sutherland Editorial

Five Tips for Engaging Customers Through Effective Content

July 12, 2020

Blog Sutherland Editorial

The Guardian of Customer Experience: Highlights from Our Content Cafe

July 05, 2020

Content Cafe Recap

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Blog Sutherland Editorial

Twitter's New Audio Feature Reignites the Content Moderation Challenge

June 29, 2020

Blog Sutherland Editorial

How Digital Transformation Consulting Enables Innovation in the Enterprise

June 11, 2020

Blog Sutherland Editorial

Building Business Continuity with a Remote Workforce

June 09, 2020

Blog Sutherland Editorial

Sutherland Carebot: Enabling HR Help Desks and Customer Care Teams Amid COVID-19

May 20, 2020

Enabling HR Help Desks

Blog Sutherland Editorial

Turning Challenge into Strength: The New Normal

May 19, 2020

Blog Sutherland Editorial

How AI Revolutionizes Business Intelligence

April 07, 2020

Blog Sutherland Editorial

How Influential Is the CFO in Digital Transformation

January 30, 2020

Blog Sutherland Editorial

Behind the Industry Shift from RPA to Intelligent Automation: 4 Reasons for Adoption

January 15, 2020

Blog Sutherland Editorial

3 Takeaways from CES that Prove Innovation Is Flourishing

January 13, 2020

Blog Sutherland Editorial

5 Ways Technology Improves Patient Experience in Healthcare

November 03, 2019

Blog Sutherland Editorial

Why Your Business Can’t Modernize Without Digital Transformation

September 17, 2019

Blog Sutherland Editorial

5 Steps to Execute Successful Digital Transformation

July 02, 2019

Blog Sutherland Editorial

Walmart Launches AI Experience to Transform the Future of Retail Shopping

June 03, 2019

Blog Sutherland Editorial

Hey Google, Can You Understand Me Now? Good!

May 28, 2019

Blog Sutherland Editorial

What Is BPM Technology? Understanding Tech’s Role in Process Management

May 13, 2019

Blog Sutherland Editorial

What Are BPM Tools? From AI and ML to Omnichannel Support

May 13, 2019

Blog Sutherland Editorial

Airbnb Coming to Your Home with Latest Move into Streaming

May 08, 2019

Blog Sutherland Editorial

3 Ways Retail Digital Transformation Drives White Glove Customer Service

May 06, 2019

Blog Sutherland Editorial

What Is BPM Software? An Inside Look at How It Works

April 29, 2019

Blog Sutherland Editorial

What Is BPM? An Explainer Guide to Business Process Management

April 26, 2019

Blog Sutherland Editorial

Apple and Qualcomm Sign a Truce for 5G

April 24, 2019

Whitepaper

Accelerating Product Success Using Customer Adoption Scorecards

April 23, 2019

Blog Sutherland Editorial

Alexa Going Wireless in New Earbuds from Amazon

April 11, 2019

Blog Tim Leger

Why Automation Is a Necessary Pit Stop on the Road Toward Digital Transformation

March 04, 2019

Blog Sutherland Editorial

Digging deep into data can yield huge benefits when it comes to business process improvement.

March 01, 2019

Blog Sutherland Editorial

Robotic process automation is redefining the way brands interact with their customers.

February 28, 2019

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Positive Impacts Through Corporate Responsibility

January 23, 2019

Blog Sutherland Editorial

How Chatbots Are Empowering the B2Me Movement

October 29, 2018

Blog Sutherland Editorial

3 Ways Augmented Reality Can Bring Your Customer Experience to Life

October 29, 2018

Blog Sutherland Editorial

Designing Inclusivity: How to Make Design Thinking a Process That Includes All

October 15, 2018

Blog Sutherland Editorial

How to Digitally Transform Your Company Culture

October 09, 2018

Blog Sutherland Editorial

Sutherland and Google Cloud Help You Create New Value

October 09, 2018

Blog Sutherland Editorial

Sutherland and Google Cloud Help You Elevate Customer Experiences

September 25, 2018

Whitepaper

The Starting Point for Digital Transformation

September 18, 2018

Blog Sutherland Editorial

Why Retailers Should Be Riffing on RFID

September 18, 2018

Blog Sutherland Editorial

Combining AI and Blockchain Makes for More Impactful Big Data Analytics

September 13, 2018

Blog Sutherland Editorial

Sutherland and Google Cloud Help You Rapidly Respond to Changing Market Conditions

September 11, 2018

Blog Sutherland Editorial

Sutherland and Google Cloud Enable Best of Breed Customer Experience

August 28, 2018

Blog Sutherland Editorial

How Big Data Analytics Can Shape Bigger and Better Business Processes

August 22, 2018

Blog Sutherland Editorial

Voice in the Enterprise Lending Welcome Helping Hand to Employees

August 21, 2018

Blog Sutherland Editorial

Diagnosing Health Concerns with Voice Assistants

August 19, 2018

Blog Sutherland Editorial

Voice Tech's Next Big Hurdle is Inclusivity

August 15, 2018

Blog Sutherland Editorial

Make Your Brand More Dynamic with an Experience Thinking Approach

August 07, 2018

Blog Sutherland Editorial

The Rise of Voice Assistants Screams for Corporate Social Responsibility

July 31, 2018

Blog Sutherland Editorial

Analyze This: How Analytics of Things Transforms Business Operations

July 27, 2018

Blog Sutherland Editorial

Sutherland is a Leader in F&A Process Transformation

July 22, 2018

Blog Sutherland Editorial

Spreading the Love: Why Positive Company Culture Creates More Positive CX

July 16, 2018

Whitepaper

Intelligent Automation: The Next Frontier In Healthcare Automation

July 12, 2018

Whitepaper

Sutherland Named Market Leader in FAO Services by ISG

July 10, 2018

Blog Sutherland Editorial

Why Leveraging Data Creates More Personalized Customer Experiences

July 04, 2018

Blog Sutherland Editorial

The Cynicism Contaminating Corporate Social Responsibility and Citizenship

June 27, 2018

Blog Sutherland Editorial

Sutherland: Laying the Foundations of Healthcare's Digital Era

June 27, 2018

Blog Sutherland Editorial

5 Ways Bots Solve Business Problems

June 26, 2018

Blog Sutherland Editorial

Robotic Process Automation: Driving Business Outcomes in Insurance

June 26, 2018

Blog Sutherland Editorial

Automation as the Driving Force for Impactful Digital Transformation

June 18, 2018

Blog Sutherland Editorial

VITAL2018 Thought Leadership Presentation: Digitizing the Revenue Cycle

June 15, 2018

Whitepaper

Chatbots for Business Impact: What You Need to Know

June 14, 2018

Blog Sutherland Editorial

License to Skill: The Future of Work Will Require Constant Learning

June 11, 2018

Blog

Sutherland Expands Partnership with University of West Indies to Build National Workforce

June 05, 2018

Blog Sutherland Editorial

Automation — The Key to Efficiency in Healthcare's Digital Era

June 05, 2018

Blog Sutherland Editorial

The Role of Blockchain in Digitally Transforming Healthcare

June 03, 2018

Blog Sutherland Editorial

How AI and RPA Can Improve Work-Life Balance and Advance Your Career

May 30, 2018

Blog Sutherland Editorial

Sutherland Healthcare Chief Executive Dr. Graham Hughes to Present on Digital Transformation as VITAL2018 Speaker

May 30, 2018

Whitepaper

Collaborative Support Enhances The Technical Support Experience

May 30, 2018

Blog Sutherland Editorial

The Power of Design Thinking in Healthcare's Digital Era

May 30, 2018

Blog Sutherland Editorial

Leveraging Analytics in Healthcare's Digital Era

May 22, 2018

Blog Sutherland Editorial

Saudi Aramco Partners with Sutherland and IAU on Social Development Program for Women in Saudi Arabia

May 17, 2018

Blog Sutherland Editorial

How Voice Assistants Are Becoming the Office Admins of the Future

May 16, 2018

Whitepaper

Voice is Back Part 3: Customer Service Is In The Air

May 16, 2018

Blog Sutherland Editorial

Paging Dr. Alexa: AI-Powered Voice Assistants Are Invading Your Doctor’s Office

May 15, 2018

Blog Sutherland Editorial

The Direction of Healthcare's Digital Future

May 15, 2018

Blog Sutherland Editorial

A Successful Design Thinking Strategy Is Both Empathetic and Evolutionary

May 08, 2018

Blog Sutherland Editorial

HfS names Sutherland healthcare to its winner circle in 2017 Blueprint Report for Healthcare Business Operations

May 03, 2018

Blog Sutherland Editorial

Here’s What You Missed at RSA Conference 2018

May 02, 2018

Blog Sutherland Editorial

Is the Future of Work Building to Robot Co-Workers?

April 23, 2018

Blog Sutherland Editorial

Countdown to Earth Day

April 20, 2018

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Infographic: The Evolution of Voice Tech

April 19, 2018

Blog Sutherland Editorial

Why Protecting Data Is Critical for CSR Moving Forward

April 12, 2018

Blog Sutherland Editorial

Talking Back: The Evolution of Voice Assistants Hinges on User Experiences

April 10, 2018

Whitepaper

Voice is Back: The Voice-Everywhere Dilemma

April 10, 2018

Blog Sutherland Editorial

How a Design Thinking Approach Could Protect Against Data Misuse

March 30, 2018

Whitepaper

HfS Healthcare Business Operations Services Blueprint

March 13, 2018

Blog Sutherland Editorial

Sutherland Celebrates International Women Day

March 08, 2018

Blog Azia Ali at SutherlandLabs

Nurse Alexa: The Rise of the Voice Tech Carer

March 08, 2018

Whitepaper Dr. Graham Hughes

Turning Your Abundance of Data into Valuable Healthcare Insights

March 05, 2018

Whitepaper

Voice is Back — This Time It's Louder

February 28, 2018

Blog Sutherland Editorial

Now Hear This - Voice Tech Is Back and Louder Than Ever

February 27, 2018

Blog Sutherland Editorial

Culture Shock: Why Employers Are Starting to Budget for Company Culture

February 21, 2018

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ISG Names Sutherland a Leader in Customer Experience and Finance and Accounting

February 20, 2018

Whitepaper

ISG ProviderLens™ Contact Center Customer Experience report

February 18, 2018

Blog Sutherland Editorial

3 Reasons Why a Flexible WFH Policy Fosters Employee Happiness

February 14, 2018

Blog Sutherland Editorial

Why CSR Is the New First Line of Defense Against Environmental Risks

February 05, 2018

Blog Sutherland Editorial

Digital transformation for insurance, part 3: Optimal Process Efficiency

February 01, 2018

Blog Sutherland Editorial

Digital transformation for insurance Part 2: Operational analytics

January 29, 2018

Blog Sutherland Editorial

Conversational UI: 8 Insights Into Smarter Chatbot UX

January 28, 2018

Blog Sutherland Editorial

3 Reasons Why Companies Should Keep Employee Experience Top of Mind

January 25, 2018

Blog Sutherland Editorial

Digital Transformation for Insurance - Part 1: Improving the customer experience

January 25, 2018

Blog Sutherland Editorial

WEF: The Top 5 Things You Need to Know About Voice Tech Now

January 24, 2018

Whitepaper

Evolving from Enterprise Help Desk to End-User Focused Next Generation IT Service Desk

January 23, 2018

Blog Sutherland Editorial

Verego Awards Sutherland for its Efforts in Corporate Social Responsibility

January 23, 2018

Blog Sutherland Editorial

How Robots and RPA Can Help Humans Think Bigger and Work from Home

January 18, 2018

Blog Sutherland Editorial

A Lesson In Community Innovation

January 15, 2018

Blog Sutherland Editorial

Navigating the MIFID Maze

January 15, 2018

Blog Vik Renjen

Three Simple And Effective Ways To Stay Ahead Of Cybersecurity Challenges

January 08, 2018

Blog Sutherland Editorial

5 Ways Your Company Can Protect the Environment While Digitally Transforming in 2018

January 04, 2018

Whitepaper

Enterprise Support Transformative Approach to Solving Customer Problems

January 03, 2018

Blog Sutherland Editorial

Automation Innovation Conference 2017: The Key Takeaways

December 22, 2017

Blog Sutherland Editorial

Impacting lives is part of Sutherland's DNA

December 21, 2017

Blog Sutherland Editorial

AI: The Ace Up the Sleeve for Businesses Looking to Improve Customer Experience

December 18, 2017

Blog Sutherland Editorial

The Future of Work Is Bound in Blockchain

December 14, 2017

Blog Sutherland Editorial

Will 2018 Finally Be the Year Businesses Prioritize Customer Experience?

December 12, 2017

Blog Sutherland Editorial

Extreme mentoring leads to promising future

December 06, 2017

Blog Sutherland Editorial

Sutherland’s Sustainable Business Model: Community, Workplace, Environment

December 06, 2017

Blog Sutherland Editorial

RoboOps: Embracing Intelligent Automation for Higher Quality Business Operations

December 04, 2017

Whitepaper

5 things your organization can do right now for exceptional customer experiences

November 29, 2017

Blog Sutherland Editorial

Driving Digital Disruption, Part 1: Innovative Design Thinking

November 27, 2017

Blog Sutherland Editorial

Driving Digital Disruption Part 2: Digital Strategy Centered on Customer Experience

November 27, 2017

Blog Sutherland Editorial

Driving Digital Disruption Part 3: Why Agility Is Critical to Successful Digital Transformation

November 27, 2017

Blog Sutherland Editorial

HfS Research names Sutherland a ‘High Performer’ for Travel and Hospitality

October 31, 2017

Blog Sutherland Editorial

ISG Contact Center report names Sutherland a ‘leader’

October 27, 2017

Whitepaper

Driving Digital Disruption with Customer Focused Operations

October 26, 2017

Blog Sutherland Editorial

Talking Engagement with Sutherland’s Chief Client Engagement Officer

October 25, 2017

Blog Sutherland Editorial

Design thinking puts humanity first in healthcare

October 18, 2017

Blog Sutherland Editorial

Why Design Thinking Is Critical to Improving Patient Experience in Healthcare

October 12, 2017

Blog Sutherland Editorial

Is the C-Suite Ready for the Digital World? A Conversation with Sutherland’s Jeff Mortlock

October 11, 2017

Blog Sutherland Editorial

How Experience Design Became a Game Changer in Healthcare

October 10, 2017

Whitepaper

Healthcare RPA and Improving the Member Experience

October 09, 2017

Whitepaper

Should You Use Jamaica for Healthcare Services? Ask Your Competitors, They’re Already There

October 09, 2017

Blog Sutherland Editorial

Seven proven automation strategies for banking and financial services

October 09, 2017

Blog Sutherland Editorial

Knowledge is Power: How to leverage data analytics in financial services

October 02, 2017

Blog Tim Leger

HfS Research advances Sutherland to ‘High Performer’ ranking

September 28, 2017

Blog Sutherland Editorial

Top 10 FAQs on Sutherland’s Mortgage App

September 28, 2017

Blog Sutherland Editorial

Sutherland and Guardian Group talk partnership successes at 2017 Digital Convergence Conference

September 27, 2017

Blog Sutherland Editorial

Sutherland's cloud-based solutions reduce labor costs for Guardian Group

September 24, 2017

Blog Sutherland Editorial

Beyond screen scraping RPA deployments to achieve the ‘Uber effect’

September 21, 2017

Blog Sutherland Editorial

Sutherland gets ‘aggressive’ and ‘creative’ with Business Process as a Service (BPaaS)

September 20, 2017

Blog Sutherland Editorial

Three ways financial institutions can optimize their customer experience

September 19, 2017

Whitepaper

Design thinking isn't just what we do, it's where we work

September 13, 2017

Blog Sutherland Editorial

How Secure is Data During RPA Deployment?

September 13, 2017

Whitepaper

Is RPA right for your organization?

September 13, 2017

Blog Sutherland Editorial

Design: View the journey through customers’ eyes

September 10, 2017

Blog Sutherland Editorial

Develop: Rethink and rebuild at the intersection of people and process

September 10, 2017

Blog Sutherland Editorial

Deliver - The follow-through that ensures success

September 10, 2017

Blog Sutherland Editorial

Sutherland wins Verego CSR certification

September 07, 2017

Point of View

Healthcare Global Delivery Strategy

August 18, 2017

Whitepaper Sutherland Editorial

How to Combine Customer Service and Customer Experience to Build Awareness, Create Loyalty, and Grow Revenue

August 17, 2017

Blog Sutherland Editorial

The Importance of Genetic Testing for the Future of American Healthcare

August 15, 2017

Blog Sutherland Editorial

Telemedicine’s Time Has Come!

August 13, 2017

Blog Sutherland Editorial

Overcoming Healthcare’s Challenges in Design Thinking

August 09, 2017

Blog Sutherland Editorial

Bundled Payments - A Prix Fixe Menu for Healthcare

July 24, 2017

Blog Sutherland Editorial

The importance of customer journey mapping for digital healthcare

July 12, 2017

Blog Sutherland Editorial

Ready to deploy RPA? Avoid these four pitfalls

July 11, 2017

Blog Sutherland Editorial

Four ways to measure the ROI of an RPA deployment

July 11, 2017

Blog Sutherland Editorial

Automation drives significant reduction in manual efforts for Guardian Group

July 09, 2017

Blog Sutherland Editorial

Talking population health with Dr David Nash of the Jefferson College of Population Health

June 26, 2017

Blog Sutherland Editorial

Designing and deploying automation to improve customer experiences

June 26, 2017

Blog Sutherland Editorial

Digital health innovation plan announced by FDA

June 25, 2017

Blog Sutherland Editorial

Sutherland transforms supply chains for a Fortune 500 company with automation and machine learning

June 22, 2017

Blog Sutherland Editorial

Bots & Artificial Intelligence: 5 Articles You Can't Miss

June 22, 2017

Blog Sutherland Editorial

Customer Expectation Changes Demand Internal Process Changes

June 20, 2017

Whitepaper Sutherland Editorial

Robotic Process Transformation

June 18, 2017

Whitepaper Sutherland Editorial

Sutherland Process Transformation

June 15, 2017

Blog Sutherland Editorial

Customer experience professionals key to AI adoption

June 14, 2017

Blog Sutherland Editorial

Sutherland helps Petco establish strong customer experience footprint

June 12, 2017

Blog Sutherland Editorial

Improving the customer experience as a business differentiator

June 11, 2017

Blog Sutherland Editorial

Turns out the key to customer satisfaction is employee engagement

June 09, 2017

Blog Sutherland Editorial

A midyear customer experience check-up

June 05, 2017

Blog Sutherland Editorial

What the US could learn from developing countries about healthcare

May 23, 2017

Blog Sutherland Editorial

Sutherland brings quick Process Transformation to Fortune 500 tech company

May 20, 2017

Blog Sutherland Editorial

Health technology - Is it a brave new world?

May 17, 2017

Blog Sutherland Editorial

Culture and business leadership: 4 articles you can't miss

May 15, 2017

Blog Sutherland Editorial

Improving processes requires a deep understanding of a company’s culture

May 15, 2017

Blog Sutherland Editorial

Big Data Challenge 1: Tackling Staggering Complexity

May 11, 2017

Blog Sutherland Editorial

Combatting the Three Biggest Challenges of Big Data

May 10, 2017

Blog Tim Exton

MACRA, analytics, and their connected way forward

May 08, 2017

Transforming regulations into business Opportunities in healthcare

Blog Sutherland Editorial

NelsonHall hails Sutherland as No. 2 service provider to the telecom sector

May 07, 2017

Blog Sutherland Editorial

Finance organizations realize big change with automation

May 03, 2017

Blog Sutherland Editorial

America and healthcare: A complicated affair

May 02, 2017

Blog Sutherland Editorial

Horses for Sources lauds Sutherland’s design thinking approach

May 02, 2017

Blog Sutherland Editorial

The importance of Digital Transformation takes center stage at IDG's Agenda 17 conference

May 01, 2017

Blog Sutherland Editorial

A Holistic Approach to Mapping a Healthcare Customer Journey

April 30, 2017

Blog Sutherland Editorial

Prioritizing the smart home revolution

April 26, 2017

Blog Sutherland Editorial

Get up to date on automation or get left behind

April 24, 2017

Blog Sutherland Editorial

DHL saves millions with Sutherland's automation solution

April 24, 2017

Blog Sutherland Editorial

Robotic Process Automation: 5 Articles You Can’t Miss

April 20, 2017

Blog Sutherland Editorial

Data Analytics: 5 Articles You Can’t Miss

April 10, 2017

Blog Sutherland Editorial

Designing for a Better Patient Experience

April 09, 2017

Blog Sutherland Editorial

Healthcare Consumers: Hungry For Better Customer Experiences

April 04, 2017

Blog Sutherland Editorial

Sutherland: Where People & Process Come Together

April 03, 2017

Blog Sutherland Editorial

Process Transformation Saves Lives

March 31, 2017

Blog Sutherland Editorial

Three Insights to Satisfy Healthcare’s New Consumers

March 31, 2017

Blog Sutherland Editorial

Sutherland Named Leader in Automation and Transformation

March 31, 2017

Blog Sutherland Editorial

Using Connected Devices in Smart Homes to Create Brand Advocates

March 30, 2017

Blog Ben Stuart

The Rebrand Cliché

March 22, 2017

Blog Sutherland Editorial

Three Time Leader in Gartner Magic Quadrant 2017

March 19, 2017

Blog Sutherland Editorial

Sutherland Brings Process Transformation to Shared Services Week

March 08, 2017

Blog Sutherland Labs

Empathy and Artificial Intelligence - A Critical Relationship

February 17, 2017

Blog Sutherland Labs

Artificial Intelligence: What’s Everyone So Afraid Of?

February 09, 2017

Featured Thinking

Blog Neil L Armstrong AMP Head of Global Business Development

Infographic Donna Tuths, Chief Transformation, Innovation & Marketing Officer

Blog Richard Jordan, Vice President of Provider and Life Sciences

Blog Richard Jordan, Vice President of Provider and Life Sciences

Blog Owen Daly-Jones, SVP Head of Insight & Design at Sutherland Labs

infographic Donna Tuths, Chief Transformation, Innovation & Marketing Officer

Blog Neil L Armstrong AMP Head of Global Business Development

infographic Sutherland Editorial

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infographic David Gascoigne, Richard Jordan & Paul Balcerzak

infographic Bharat Chadda, Senior Vice President and Global Head, Technology Vertical

Blog Tanwir Danish, Chief Analytics Officer

Blog Donna Tuths, Chief Transformation, Innovation & Marketing Officer

Blog Bharat Chadda, Senior Vice President and Global Head, Technology Vertical

Blog David Gascoigne, Richard Jordan & Paul Balcerzak

Blog Donna Tuths, Chief Transformation, Innovation & Marketing Officer

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Blog Ken Wahl, Senior Vice President and Global Lead for Finance & Accounting

Blog Zolon Wilkins, Vice President of Travel, Transportation, Hospitality and Logistics

Blog Vikas Verma, VP & Global Head of Research

Blog Ken Wahl, Senior Vice President and Global Lead for Finance & Accounting

Blog Sutherland Editorial

Blog Iris Goldfein, Chief People Officer

Blog Jim Lusk, Chief Financial Officer

Blog Doug Gilbert, Chief Information Officer & Chief Digital Officer

Blog John Abou, CEO, Technology, Media and Communications

Blog Vikas Verma, VP & Global Head of Research

Blog Vikas Verma, VP & Global Head of Research

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Blog Sutherland Editorial

Blog Sutherland Editorial

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Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Whitepaper

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial

Blog Sutherland Editorial